Location:
Dubai, United Arab Emirates
Industry: Automotive
Function:
Customer Support-Client Care
Experience:
5-7 years in automotive customer service or reception, including at least 2 years in a supervisory role
Job Type: Full Time
Work Arrangement:
On-site
Al-Futtaim Automotive is seeking an experienced Reception Supervisor to lead automotive service reception operations for BYD at its Aftersales Service Centre in Dubai Investments Park (DIP), Dubai, United Arab Emirates. The Reception Supervisor will oversee daily customer reception activities, supervise Service Advisors and receptionists, and ensure an efficient customer journey throughout the vehicle servicing process. The role involves coordinating team workloads, monitoring job-card accuracy, managing customer communication and escalations, and maintaining compliance with company and original equipment manufacturer (OEM) standards.
Reporting to the Aftersales Manager, you will lead a team of approximately 5-10 receptionists and Service Advisors while working closely with workshop personnel, parts teams and warranty stakeholders. The successful candidate will have strong automotive aftersales experience, proven supervisory skills and the ability to maintain high customer service, operational quality and safety standards.
- Country:
United Arab Emirates - City:
Dubai - Industry: Automotive
- Function:
Customer Support-Client Care - Salary:
Not disclosed - Gender: No Preference
- Candidate Nationality:
Not specified - Job Type: Full Time
- Work Arrangement:
On-site
- Service Reception Operations
- Supervise the daily activities of the automotive service reception team.
- Coordinate and allocate work among receptionists and Service Advisors.
- Maintain an organized and efficient customer reception process.
- Ensure customers receive professional assistance during service visits.
- Monitor reception workflows and address operational delays.
- Coordinate with workshop colleagues to support efficient vehicle servicing.
- Maintain consistent service reception standards in accordance with company requirements.
- Job Card Management
- Oversee the accurate creation, communication and closure of service job cards.
- Ensure job-card information is recorded correctly and processed within required timelines.
- Monitor communication between Service Advisors and workshop personnel.
- Identify documentation discrepancies and coordinate appropriate corrections.
- Support efficient job-card processing throughout the service cycle.
- Ensure relevant service information is communicated accurately to the appropriate teams.
- Customer Experience and Complaint Resolution
- Monitor customer communication and service updates.
- Ensure customers receive clear and timely information about service progress.
- Support the resolution of customer complaints and escalated concerns.
- Coordinate with relevant departments to address customer service issues.
- Monitor customer satisfaction and complaint-resolution performance.
- Identify recurring service concerns and recommend improvements.
- Promote a professional and customer-focused reception environment.
- Warranty and Parts Coordination
- Oversee reception‑related warranty processes in accordance with company and OEM requirements.
- Monitor parts requests originating from service reception activities.
- Coordinate with parts and warranty teams to support service requirements.
- Ensure relevant information is communicated accurately between departments.
- Follow established procedures for warranty‑related documentation and coordination.
- Support efficient handling of customer enquiries involving parts availability and warranty matters.
- Team Leadership and Development
- Lead and supervise approximately 5-10 receptionists and Service Advisors.
- Al…
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