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Travel Reservations Officer
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-10-20
Listing for:
Confidential
Full Time
position Listed on 2026-10-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
We are looking for an experienced and detail-oriented Travel Reservations Officer to join our team. The ideal candidate must have strong hands-on experience in flight reservations and ticketing, excellent proficiency in Galileo (Travelport), and a solid understanding of visa requirements and international travel regulations.
Key Responsibilities:- Handle flight reservations, ticket issuance, reissues, amendments, cancellations, and refunds using Galileo (Travelport) and airline booking portals.
- Check flight availability, compare fares, and ensure booking accuracy and compliance with airline fare rules.
- Verify visa, entry, transit, passport validity, and other applicable travel requirements before confirming reservations.
- Respond promptly to customer inquiries and urgent booking requests, including outside official working hours in accordance with approved on-call arrangements.
- Prepare and submit accurate Daily Sales Reports
, including ticket sales, transaction costs, commissions, profit margins, refunds, and outstanding balances, as applicable. - Coordinate hotel bookings, travel insurance, car rentals, and other travel-related services when required.
- Maintain accurate booking records, follow up on pending requests, and ensure professional customer service.
- Minimum 5 years of relevant experience in a travel agency, preferably in flight reservations and ticketing.
- Proven hands-on experience with Galileo (Travelport) is mandatory
. - Strong knowledge of airline reservation portals, airfare rules, ticketing procedures, reissues, cancellations, and refunds.
- Good understanding of international visa requirements, entry regulations, and transit rules.
- Experience preparing daily sales reports and reconciling booking transactions.
- Good command of written and spoken English.
- Proficiency in Microsoft Office and computerized reservation systems.
- Strong attention to detail, time management, communication, and problem-solving skills.
- High level of reliability, accountability, and flexibility in handling urgent travel requests.
Dubai, UAE
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