Customer Service Officer

Location: United Arab Emirates (UAE)

Work Arrangement: Fully Remote / Hybrid Options Available, Subject to Employer Requirements

Employment Type: Full-time / Part-time

We are seeking a friendly, professional, and customer-focused Customer Service Officer to handle customer enquiries, provide accurate information, resolve service issues, and support daily customer service operations within the United Arab Emirates.

The ideal candidate will possess strong communication, interpersonal, organizational, and problem-solving skills, together with a commitment to delivering excellent customer experiences and maintaining positive customer relationships.

The successful candidate will communicate with customers through email, telephone, live chat, and other digital channels, assist with enquiries regarding products and services, maintain accurate customer records, and coordinate with internal departments to ensure timely resolutions.

This opportunity offers a professional working environment with remote and hybrid working options for suitable customer support and administrative responsibilities, subject to employer policies.

• Respond to customer enquiries through email, telephone, live chat, and online communication platforms.
• Provide accurate information about products, services, pricing, orders, and company policies.
• Handle customer complaints, feedback, and service requests professionally.
• Assist with order processing, order tracking, payment enquiries, returns, exchanges, and refunds where applicable.
• Follow up on outstanding customer requests to ensure timely resolution.
• Maintain accurate customer records, enquiry histories, and service documentation.
• Coordinate with sales, finance, logistics, and other departments to resolve customer issues.
• Explain company procedures, service terms, promotions, and relevant product information.
• Monitor customer satisfaction and identify opportunities to improve service quality.
• Escalate complex enquiries and complaints to the appropriate supervisor or department.
• Update customer information and service records in CRM systems and company databases.
• Prepare customer service reports, enquiry summaries, and operational updates when required.
• Maintain professional communication and follow established customer service standards.
• Protect confidential customer information and comply with company data handling procedures.
• Support customer retention initiatives and maintain positive customer relationships.
• Participate in online meetings, product training, and customer service improvement activities.
• Perform other reasonable customer service and administrative duties assigned by management.

• Good verbal and written communication skills.
• A friendly, patient, and customer-oriented attitude.
• Strong listening, interpersonal, and problem-solving abilities.
• Ability to handle complaints and challenging interactions calmly.
• Good organizational skills and attention to detail.
• Ability to manage multiple enquiries and prioritize tasks effectively.
• Basic computer literacy and proficiency in Microsoft Office applications.
• Familiarity with CRM systems, helpdesk software, email platforms, and live chat tools is an advantage.
• Ability to work independently and collaborate effectively with different departments.
• Professionalism, reliability, honesty, and a strong work ethic.
• Ability to maintain confidentiality when handling customer information.
• Good English communication skills;
  Arabic and other languages commonly spoken in the UAE are an advantage.
• Ability to work efficiently in a remote or hybrid environment.

• A high school certificate, diploma, bachelor's degree, or equivalent qualification is preferred.
• Qualifications in Customer Service, Business Administration, Communications, or a related field are advantageous.
• Previous experience in customer service, call centers, sales support, administration, or client relations is beneficial.
• Entry-level candidates and recent graduates with strong communication skills may be considered.
• Experience handling customer enquiries, complaints, service requests, and customer records is desirable.
• Familiarity with CRM platforms, ticketing systems, and digital communication tools is an advantage.
• Knowledge of UAE customer expectations and business practices is desirable.
• Applicants must meet the employer's applicable employment eligibility and work authorization requirements in the UAE.

• Fully remote and…