Job specializations:
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Customer Service/HelpDesk
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Language/Bilingual
Job Description & How to Apply Below
Fluent Mandarin (spoken and written) is mandatory. Applications without Mandarin will not be considered.
Urban Chic runs design-led serviced apartments in London and Abu Dhabi. We're looking for a Reservations Agent / Client Support who speaks fluent English and Mandarin to join our Abu Dhabi office.
Salary: AED 5,000 – 7,000 per month, inclusive of all benefits. Office-based in Abu Dhabi.
Key responsibilities- Manage inbound and outbound reservation requests across all channels (OTAs, direct, corporate, Whats App, email, phone).
- Give timely, courteous support to guests and clients, answering enquiries and resolving issues.
- Keep accurate records of bookings, cancellations and client communications.
- Work with the operations team so every stay runs smoothly.
- Handle Mandarin-speaking guests and clients, and help with other languages where needed.
- Fluent Mandarin, spoken and written.
- Fluent English, spoken and written.
- Prior experience in reservations, holiday homes, hospitality or client support.
- Strong interpersonal and customer-service skills.
- Based in the UAE (or willing to relocate) and able to work from our Abu Dhabi office.
- Additional languages.
- Experience with international or multilingual guests.
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