Reservation Officer

Reservation & Concierge Officer

Location: Abu Dhabi, UAE

Employment Type: Full-Time

Experience: Minimum 3 Years

Languages: Arabic & English

Gender: Male

We are looking for an experienced, customer-focused, and well-organized Reservation & Concierge Officer to join our team in Abu Dhabi.

The ideal candidate will have a minimum of 3 years of relevant experience in reservations, concierge services, hospitality, travel and tourism, or customer service. The candidate should be fluent in Arabic and English
, confident in dealing with clients, and capable of handling reservations and concierge requests efficiently.

• Handle and coordinate customer reservations, bookings, and service requests.
• Provide professional concierge assistance and personalized service to clients.
• Respond to customer inquiries through phone, email, Whats App, and other communication channels.
• Coordinate with hotels, restaurants, travel agencies, attractions, and other service providers.
• Follow up on reservations and ensure bookings are confirmed accurately and on time.
• Assist clients with recommendations, arrangements, and special requests.
• Manage changes, cancellations, and last-minute reservation requests.
• Maintain accurate records of bookings, client requests, and service details.
• Handle customer concerns professionally and provide timely solutions.
• Coordinate with internal teams and external suppliers to ensure smooth service delivery.
• Follow up with suppliers regarding availability, confirmations, payments, and special arrangements.
• Maintain a high level of professionalism and confidentiality when dealing with VIP clients.
• Prepare reservation and concierge reports when required.
• Support the team with other customer service and concierge-related duties.

• Minimum 3 years of relevant experience in Reservations, Concierge, Hospitality, Travel & Tourism, or Customer Service.
• Fluent in Arabic and English
  , both written and spoken.
• Strong communication and interpersonal skills.
• Excellent customer-service and problem-solving skills.
• Good knowledge of Abu Dhabi and UAE hotels, restaurants, attractions, and lifestyle services is an advantage.
• Ability to work under pressure and manage multiple requests simultaneously.
• Strong organizational and follow-up skills.
• Proficiency in Microsoft Office and reservation/customer management systems.
• Professional appearance, positive attitude, and strong attention to detail.
• Male candidate preferred.
• Candidates currently based in the UAE are preferred.

• Reservation & Booking Management
• Concierge Services
• Customer Relationship Management
• Customer Service
• Arabic & English Communication
• Problem Solving
• Supplier & Partner Coordination
• Attention to Detail
• Time Management
• Teamwork & Collaboration

must be knowledgeable in Ameadues GDS System and reservation hotel experience