Education Counsellor - Canada

Overview

Education Counsellor - Canada and USA role at IDP Education Ltd
.

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology.

Together, we offer unmatched services, helping local dreams become realities, all over the world.

Role purpose

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

• Student Counselling
• Delivering Results
• Business Development
• Customer Service
• Client Relationships
• Team Work
• Communication

• Counsel prospective students to identify appropriate study options including suitable courses and institutions.
• Schedule and conduct phone discussions and office meetings to accurately convey course / program information whilst ensuring that each students’ needs are being met. This includes advising students with respect to admissions requirements, processes and qualification options.
• Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.
• Support the student through the admissions, visa and pre departure processes.
• Develop and maintain strong relationships with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.
• Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.
• Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the student pipeline, ultimately submitting applications to education institutions and accepting the resulting offers.
• Identify opportunities to generate leads and effectively leverage these opportunities. e.g. determine the prospective schools, universities, companies and scholarship bodies from where new leads can be derived and established effective relationships with them.
• CRM system is used to support the end to end counselling process including the capture and follow up of all leads and opportunities to close sales.
• Identify new business opportunities in consultation with the BUM
• Maintain regular contact and activities with key accounts (schools, scholarship bodies)
• Act with the highest level of accountability with students, clients and colleagues.
• Respond to face to face enquiries and enquiries visa phone and email in a timely manner, with accurate and relevant information.
• Process and submit applications to institutions, obtain offers and facilitate enrolments in a timely manner.

• Build effective relationships with education institution staff to support timely application processing.
• Assist students with on-arrival issues or and refer to appropriate agencies where necessary
• Build strong relationships with network counsellors to enable ongoing support of students onshore.
• Attend client briefings, workshops and visits to institutions to support the development of knowledge of institutions and establish relationships with key contacts.
• Work with Business Unit / Operations Managers and institution representatives to developing strategies to effectively promote institutions.
• Act with integrity and professionalism in all interactions with client representatives.
• Support Business Unit Manager / Operations Manager / Marketing Teams in the organisation of major promotional events such as interview programs, in-house interview sessions and exhibitions, and other activities as required.
• Provide input…