Student Advising Specialist

The Student Advising Specialist supports student success by providing individualized, student-centered guidance throughout the academic journey. This role helps students understand academic requirements, develop appropriate academic plans, navigate University policies and procedures, and access relevant academic and institutional support services. Working closely with the Associate Head of Student Advising, Academic Excellence, faculty, academic departments, the Registrar’s Office, Student Life, Career Services, Wellbeing, and other stakeholders, the Specialist monitors student progress, supports early intervention, maintains accurate advising records, and contributes to orientation, workshops, reporting, and continuous improvement initiatives.

• Serve as an advisor for an assigned student caseload and provide individualized guidance on academic requirements, course planning, academic progression, research milestones, and degree completion.
• Assist students in developing academic and professional plans aligned with their strengths, interests, and goals.
• Explain relevant University policies, procedures, requirements, timelines, and available support services.
• Support students in navigating matters such as academic standing, probation, withdrawals, leaves of absence, appeals, and other academic processes.
• Refer students to the Registrar’s Office, academic departments, or relevant internal stakeholders where formal decisions or specialist guidance are required.

• Monitor student progress and identify students who may be experiencing academic or personal challenges.
• Conduct timely outreach and follow-up with students identified through early-alert processes or stakeholder referrals.
• Provide appropriate guidance and coordinate referrals to academic, wellbeing, financial, career, accessibility, or other support services.
• Participate in case-review meetings and contribute to coordinated support plans.
• Escalate complex, sensitive, or high-risk cases to the Associate Head of Student Advising.

• Build professional advisor-student relationships that promote persistence, accountability, engagement, and academic achievement.
• Support student orientation, onboarding, transition, and academic-readiness activities.
• Deliver or support workshops and information sessions on academic planning, University policies, research readiness, professional development, and student success.
• Contribute to mentoring, peer-support, and student-engagement initiatives.
• Support students from diverse cultural, academic, and personal backgrounds through inclusive advising practices.

• Collaborate with faculty advisors, program directors, research supervisors, academic departments, and administrative teams to coordinate student support.
• Work with the Registrar’s Office, Academic Excellence, Student Life, Career Services, Wellbeing, Financial Aid, and other services to support student needs.
• Participate in advising meetings, case reviews, and cross-functional working groups.
• Maintain clear communication with relevant stakeholders while protecting student confidentiality.
• Follow up on referrals and agreed actions to support timely resolution of student matters.

• Maintain accurate, timely, and confidential records of advising meetings, referrals, actions, and outcomes.
• Use the Student Information System, advising platforms, Customer Relationship Management systems, and reporting tools to manage student information and caseloads.
• Track advising activity, student progress, early interventions, and service outcomes.
• Prepare reports, summaries, dashboards, and updates…