Field Service Engineer - Pumps; UAE

Celeros Flow Technology, LLC For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe.

Celeros Flow Technology is looking for individuals with a voice and a vision. We embrace change, diversity and promote new ways of looking at old ideas. We seek talented professionals to join our world‑class team of innovators in a global, collaborative & multi‑cultural environment, where you will be challenged, supported, and inspired to be extraordinary.

The Field Service Engineer will report directly to the Service Centre Manager – Abu Dhabi and will work on a diverse range of Celeros Flow Technology brands and products as well as third party equipment. The Field Service Engineer will partner with the Field Service and Workshop Teams (as necessary), to provide world class support and solutions to our customers by installing equipment, identifying and correcting equipment faults and by servicing, maintaining and refurbishing equipment at customer sites.

The key requirements of this role are to ensure the smooth running of equipment at customer sites and to prepare reports accordingly. The position holder will primarily be required to undertake activities from external locations such as customer sites and will occasionally be required to undertake activities at the workshop in the Abu Dhabi Service Centre, as deemed appropriate.

The Field Service Engineer will have a working knowledge and experience of API Pumps, pump commissioning in the field, and pump workshop services.

• Lead the installation of new equipment at site.
• Coordinate with manufacturing facilities to prearrange documentation, parts and information required to enable efficient commissioning and installation of new equipment.
• Service equipment & perform equipment maintenance in accordance with customer service agreement.
• Troubleshoot equipment / system problems and provide technical support and guidance to customers.
• Perform emergency breakdown service for customers, on 24 hour per day 7 day per week basis.
• Interact with facilities on warranty related service work when on site, as necessary.
• Lead the inspection and / or removal of equipment from sites for transfer to the Service Centre as and when required.
• Lead investigations, either at sites or the Service Centre (as necessary) to quantify possible extent and source of reported operational problems.
• Disassemble equipment to identify and solve operational problems and to perform maintenance as necessary, install new parts or use agreed refurbishment techniques as necessary and then reassemble equipment.
• Produced detailed reports including digital photographs.
• Lead the re‑installation of equipment at site.
• Perform the necessary condition monitoring and performance monitoring of equipment.
• Promote the use of Celeros FT original parts and the use of service agreements to customers.
• Create a positive work environment / relationship with colleagues and customers.
• Lead on‑site field service teams, including Celeros FT Workshop Technicians and sub‑vendors under the supervision of Celeros FT.
• Carry out inspections and QC activities to ensure all work meet the required standard.
• Provide assistance in the Service Centre Workshop as required.
• Proactively participate in operational activities for all Celeros Flow Technology brands and products to develop and expand knowledge and product expertise.
• Perform all duties in a safe manner and practice good housekeeping in the work area.
• Ensure adherence to all Corporate Environmental, Health & Safety guidelines and projects.
• KPI – METRIC
  • On time delivery / adherence to internal SLAs for strip / inspections etc.
  • Achieve on target results against planned working hours
  • Achieve on target results relating utilization levels
  • 100% on time compliance / Environmental, Health & Safety audits / 5S audits
  • Reduction in non‑conformances and customer complaints