Head of Healthcare & Critical Facilities ( Operations and Maintenance) Facilities Management - HTM

The role is responsible for leading operations and maintenance across healthcare facilities, ensuring safe, reliable, and efficient service delivery. It oversees engineering systems, asset performance, and contractual compliance in line with relevant HTM, DoH guidelines, and international FM standards. The role drives operational excellence, clinical safety, and regulatory compliance. It also focuses on cost optimisation, team leadership, and customer satisfaction. Continuous improvement and long-term asset reliability are key priorities.

• Lead the overall operations and maintenance of healthcare facilities, ensuring service continuity, asset reliability, and compliance with contractual requirements.
• Develop and implement strategic maintenance plans, operational procedures, and service improvement initiatives aligned with healthcare requirements.
• Ensure compliance with relevant HTM guidance, DoH requirements, statutory regulations, and international facilities management standards.
• Oversee critical healthcare engineering systems, including medical gas pipeline systems, electrical services, ventilation, water systems, fire safety, and lifts.
• Ensure maintenance strategies address HTM 02-01 for medical gases, HTM 03-01 for ventilation, HTM 04-01 for water systems, HTM 05 series for fire safety, HTM 06 series for electrical services, and HTM 08-02 for lifts, as applicable.
• Lead operational risk management, asset criticality assessments, business continuity planning, and emergency preparedness.
• Monitor service delivery against key performance indicators (KPIs), service-level agreements (SLAs), contractual obligations, and customer satisfaction targets.
• Manage operating budgets, expenditure forecasts, resource allocation, procurement, and cost-control initiatives while maintaining service quality.
• Lead and develop multidisciplinary engineering, maintenance, and facilities management teams, ensuring appropriate competency, training, and performance.
• Oversee contractors and specialist service providers to ensure technical quality, safety compliance, contractual performance, and value for money.
• Ensure effective implementation of preventive and corrective maintenance programmes to maximise equipment reliability and availability.
• Oversee asset lifecycle planning, replacement strategies, condition assessments, and long-term infrastructure improvement programmes.
• Ensure effective implementation of permit-to-work systems, risk assessments, and safe systems of work, with approvals undertaken by appropriately authorised personnel.
• Coordinate with clinical, infection prevention, HSEQ, and other stakeholders to minimise operational disruption and maintain safe healthcare environments.
• Lead investigations into significant service failures, safety incidents, audit findings, and recurring maintenance issues, ensuring root-cause analysis and corrective actions.
• Oversee technical audits, statutory inspections, compliance reporting, and closure of identified non-conformities.
• Drive energy efficiency, sustainability, resource optimisation, and initiatives to reduce operational costs without compromising safety or service quality.
• Oversee CMMS utilisation, maintenance data integrity, asset registers, performance dashboards, and management reporting.
• Build strong relationships with clients, healthcare stakeholders, regulatory bodies, and service partners to maintain service standards and customer satisfaction.
• Lead continuous improvement initiatives, innovation, and operational transformation to enhance service delivery, clinical safety, and long-term asset performance.

Abide by the Health, Safety, Environmental and Quality, (HSEQ) policy, procedures necessary for the good…