Service Sales Engineer

Since 1974, S.K.M Air Conditioning LLC has been a leading manufacturer of HVAC equipment across the Middle East and beyond. With 2,000+ employees representing 30+ nationalities, we deliver innovative, reliable, and energy-efficient solutions across 30+ global markets.

We are looking for a Service Sales Engineer – HVAC (After Sales) to join our After Sales team. This role is responsible for troubleshooting, warranty handling, and customer support, ensuring SKM systems consistently perform at the highest standards.

• Handle warranty and service complaints, ensuring resolution within set KPIs.
• Conduct root cause analysis of failures and prepare service reports.
• Support retrofit, repair, and maintenance activities.
• Supervise technicians on-site, ensuring safety and quality compliance.
• Provide technical feedback to engineering and quality teams.
• Assist in customer training and prepare technical documentation.

• Bachelor’s degree in Mechanical Engineering (or 2–3 years HVAC service experience).
• 2+ years’ experience in installation, operation, maintenance, and service of HVAC systems.
• GCC experience preferred (HVAC service, MEP, or FM).
• Strong troubleshooting, technical, and customer service skills.
• Good communication skills in English (Arabic is an advantage).
• Knowledge of mechanical/electrical controls (analog & microprocessor-based).

• Be part of one of the region’s leading HVAC manufacturers.
• Collaborative and multicultural work environment.
• Opportunities to grow your career and expand your technical expertise.
• Drive meaningful work in after sales service and customer satisfaction.