Officer, Entertainment & Gaming, Customer Service Rep

Responsibilities

• Document scrutiny and collection of applications for visa processing.
• Handle customer applicant queries personally or via email/telephone.
• Handle cash and bank‑related transactions if assigned and ensure 100% accuracy.
• Record and maintain all application data.
• Ensure accurate, timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate, applicant, logistic company, etc.
• Maintain compliance with the standard operating procedures manuals, without deviation in the process.
• Inform the applicants about available Value Added Services and ensure delivery of these options to applicant customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application center.
• Ensure that the entire process is completed within the mandated Turn Around Time.
• Assist Deputy Manager/Operations Manager in the execution of projects.

• Good speaking or knowledge of Russian language (Russian Native).
• Must have experience in visa business, travel and tourism and hotel reception management.
• Basic knowledge of computer skills.
• Proficiency in MS Office & good typing speed.
• Adaptability and presence of mind to handle customer queries and complaints.
• Knowledge of English language and ability to innovate and enhance procedures and methods to increase productivity & cost effectiveness.