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Officer, Entertainment & Gaming, Customer Service Rep
Job Description & How to Apply Below
Responsibilities
- Document scrutiny and collection of applications for visa processing.
- Handle customer applicant queries personally or via email/telephone.
- Handle cash and bank‑related transactions if assigned and ensure 100% accuracy.
- Record and maintain all application data.
- Ensure accurate, timely data entry into the system with zero errors.
- Ensure all administration and logistics of passport delivery to consulate, applicant, logistic company, etc.
- Maintain compliance with the standard operating procedures manuals, without deviation in the process.
- Inform the applicants about available Value Added Services and ensure delivery of these options to applicant customers.
- Encourage applicants to provide feedback on services provided and their overall experience at the application center.
- Ensure that the entire process is completed within the mandated Turn Around Time.
- Assist Deputy Manager/Operations Manager in the execution of projects.
- Good speaking or knowledge of Russian language (Russian Native).
- Must have experience in visa business, travel and tourism and hotel reception management.
- Basic knowledge of computer skills.
- Proficiency in MS Office & good typing speed.
- Adaptability and presence of mind to handle customer queries and complaints.
- Knowledge of English language and ability to innovate and enhance procedures and methods to increase productivity & cost effectiveness.
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(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
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