VIP Account Executive

Responsibilities

• Support the Head of VIP with day-to-day management of VIP accounts
• Coordinate VIP requests including bonuses, promotions, events, gifts, and bespoke offers
• Maintain accurate records of VIP activity, preferences, incentives, and communications
• Assist with VIP reporting, performance tracking, and player segmentation
• Liaise with internal teams such as Payments, Risk, CRM, Product, and Compliance to ensure seamless service delivery
• Ensure all VIP activity aligns with internal controls, compliance, and responsible gaming policies
• Handle inbound VIP queries professionally and efficiently
• Support onboarding of new VIP players and transitions between segments
• Build and maintain relationships with VIPs to keep them engaged
• Support critical operational needs beyond regular business hours when required

• Experience in customer operations, account support, or client services
• Strong organizational and administrative skills with high attention to detail
• Advanced proficiency in Microsoft Excel
• Comfortable working with data, reports, and CRM systems
• Excellent written and verbal communication skills
• Proactive, reliable, and able to manage multiple priorities
• Commercial awareness and interest in player behavior and retention
• Bilingual Arabic-English communicator

• iGaming experience is a major plus
• Additional language skills

Momentum Corporate Services is a leading entertainment group based in Abu Dhabi, specializing in mobile game development, virtual reality, iGaming, esports management, and content platform services.