Shift Manager - Race & Sportsbook

Wynn Al Marjan Island is currently seeking a Shift Manager to join the Race amp Sports strong strong team The primary duties and responsibilities of this role are

• Direct and oversee Race and Sports book operations during assigned shifts ensuring smooth and efficient service delivery
• Supervise and support Supervisors and Writers providing guidance coaching and performance feedback
• Monitor wagering activity payouts and cash handling to ensure accuracy and compliance with internal controls and gaming regulations
• Resolve escalated guest concerns or disputes with professionalism discretion and a focus on guest satisfaction
• Conduct pre-shift briefings to communicate operational updates event highlights and service expectations
• Ensure the Race and Sports book counter is fully staffed organized and stocked with wagering guides odds sheets and promotional materials
• Collaborate with Marketing Guest Services and Slot Operations to support promotions tournaments and special events
• Maintain up-to-date knowledge of global sporting events racing schedules and betting trends to anticipate guest needs
• Prepare shift reports documenting key operational updates guest feedback and any irregularities
• Enforce Wynn Resorts service standards AML protocols and UAE gaming regulations

• We offer an attractive salary paid in Dirhams AED the local currency of the UAE
• In addition we offer an excellent leave policy
• a healthcare package
• incentive programs
• other employee benefits

The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts among the most renowned and celebrated brands in the global hospitality industry

• Bachelor s degree in Hospitality, Business Administration, Sports Management, or related field (preferred).
• 4 6 years of experience in sports book, casino operations, or luxury hospitality, with at least 2 years in a supervisory or shift management role.
• Strong leadership and organizational skills with the ability to manage teams in a fast-paced environment.
• Excellent communication and interpersonal skills with a polished, professional demeanor.
• Solid knowledge of sports, racing formats, and betting terminology.
• Proficiency in Microsoft Office Suite; experience with sports book or casino management systems is an advantage.
• Flexibility to work evenings, weekends, and holidays during major sporting events.
• Must meet all regulatory requirements for licensing and compliance.