Senior Officer - Processing unit - Consumer & Private Banking operations
Job Description & How to Apply Below
Job purpose:
Assist in the management of the Account Services Centre workflow activities related to Account Maintenance and Account Opening on a day-to-day basis, increasing operational quality and efficiency by providing improvement suggestions and back-office support to all UAE branches and department-related Accounts Opening & Account Maintenance for Retail, ELITE & GPB (ISL & Conventional) segments.
- Handle all activities related to account opening and account maintenance for Retail, ELITE & GPB (ISL & Conventional) segments.
- Assist in management of all types of Account Maintenance for Retail, ELITE & GPB (ISL & Conventional) segments for all UAE branches.
- Provide support to the offshore and branch network to help resolve queries, clarifications and follow-ups on various account service-related requests.
- Handle all Macro uploads.
- Ensure that daily, weekly and monthly tick lists are effectively maintained and commitments towards internal and external customers are met according to Service Level Agreements (SLAs).
- Ensure all activities are carried out as per the agreed SLAs and, in case of exceptions, beneficiaries are advised accordingly.
- Accept additional tasks as assigned by the Line Manager to avoid service interruption.
- Review and approve transactions for the team under supervision and ensure that no transaction is pending in the queue for review and approval.
- Control and administer the functions of the team to ensure that all requests are attended promptly and efficiently in line with policies and procedures.
- Maintain highly efficient turnaround times.
- Bachelor’s Degree preferable in Commerce, Banking, Finance or Economics.
- 5 years of relevant experience in the banking sector with at least 2 years in similar positions with progressively increasing managerial responsibilities in the function.
- Problem solving, listening, resolving conflict, multitasking.
- Excellent communication skills in English and/or Arabic.
- Team player.
- Good knowledge of MS Word, Excel, and PowerPoint.
Role:
Finance and Sales
Not Applicable
Employment typeContract
Job functionFinance and Sales
IndustriesIT Services and IT Consulting
LocationAbu Dhabi Emirate, United Arab Emirates
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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