Operational Risk Specialist

Job Title:

Business Operational Risk Manager

Overview:
The role of Business Operational Risk Manager involves overseeing the implementation and enforcement of consumer protection policies, procedures, and controls to ensure ongoing compliance with the Central Bank of the United Arab Emirates (CBUAE) Consumer Protection Regulation (CPR) and Consumer Protection Standards (CPS).

• Maintain, update, and enforce consumer protection policies, procedures, and controls.
• Monitor regulatory changes and ensure timely incorporation of CPS updates into product and service documentation.
• Collaborate with Product, Compliance, Risk, and Legal teams to embed CPS compliance in product development and delivery.
• Provide clear, standardized CPS guidelines and training materials for frontline staff.
• Manage a centralized repository of CPS-related documentation, ensuring accessibility and audit readiness.
• Support internal and external regulatory audits by preparing and providing accurate CPS compliance evidence and reports.

• Minimum 5 years' experience in regulatory compliance, governance, or risk management within banking or financial services.
• Strong knowledge of UAE consumer protection regulations, including CBUAE CPR and CPS frameworks.
• Familiarity with Sharia-compliant banking products and principles is preferred.
• Excellent written and verbal communication skills with strong attention to detail.
• Proficiency in documentation and collaboration tools such as MS Word, SharePoint, or Confluence.
• Ability to work independently, manage multiple priorities, and collaborate effectively across cross‑functional teams.