Customer Relationship Officer
Job in
Abu Dhabi, UAE/Dubai
Listing for:
ADIB - Abu Dhabi Islamic Bank
Full Time
position
Listed on 2026-01-06
Job specializations:
-
Finance & Banking
Business Administration
Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly
AED
120000.00
200000.00
YEAR
Job Description & How to Apply Below
Role
Customer Relationship Officer
Location
Baniyas
- Mussafah
- Dalma mall
Role Purpose
Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency
Key Accountabilities
Deposit account documentation. Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.Finance account documentation. Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.Sales-Management of service delivery. Sell and cross sell ADIB’s products and promote ADIB’s image.Staff Management and coordination. Management of subordinates, plan their training and appraisal.Perform other tasks specified by Management.Results Required
Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.Continuous Improvement – Assist CRM to recommend workflow changes leading to process improvements to the branch manager at least once a year.Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating to financial products and financial customer services.Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s policies & procedures in day-to-day operations.Specialist Skills / Technical Knowledge Required
Broad knowledge of ADIB’s Retail Banking financial products & services.Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.Good Knowledge of UAE banking practices, regulations & risks.Thorough Knowledge of all the regulations issued by Central Bank of UAE.General awareness of competitors in the local market.Fair knowledge of service standards.Training skills.Sales skills.Management Information skills.Computer skills.#J-18808-Ljbffr
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