Income Auditor

Role Purpose

Safeguard the hotel’s revenues by ensuring every Dirham earned is accurately recorded, compliant with USALI and UAE/DCT requirements, and supported by effective internal controls. The role validates daily revenue, investigates variances, and produces timely management intelligence that supports decision-making.

Financial Controller (with dotted-line collaboration to Front Office Manager and Director of Food & Beverage)

Rooms (Front Office/Reservations), All-Day Dining, Private Dining Specialty Restaurant (lunch & dinner), Lobby Bar, Rooftop Lounge, Room Service, Ladies’ Salon, Gift Shop, Spa (rented/leased), and Other Operated Departments.

• Import, reconcile, and lock daily revenue from PMS, POS, and Spa/Gift Shop systems; verify interface success and completeness (folios, open checks, late charges).

• Review Night Audit packs: PMS cashier closures, adjustment logs, no-shows, house use, complimentary, paid-outs, rebates, and rate overrides; challenge exceptions and obtain approvals per DOA.

• Reconcile cash, credit cards, city ledger, e-wallets, and third-party channels; post the Daily Sales Report (DSR) and circulate with commentary by 11:00 (local time).

• Validate package breakouts and inclusions (breakfast, lounge access, transfers) against USALI revenue classification; ensure components are recognized in correct departments.

• Classify revenues by department/schedule (Rooms, F&B, Other Operated, Misc. Income) and maintain consistent use of USALI accounts, statistics, and metrics (e.g., ADR, RevPAR, covers, average check).

• Enforce standard definitions for service charges, gratuities, and cover counts; keep an updated mapping between system item codes and USALI accounts.

• Prepare, retain, and reconcile data that feeds the DCT Standard Financial Statements and required sector statistics; ensure figures align to monthly submissions and to audited ledgers.

• Maintain supporting schedules for municipality/tourism-related fees and other mandated disclosures to meet DCT circulars and reporting manual expectations.

• Validate VAT tax codes on revenue items, adjustments, and packages; monitor zero-rated/exempt scenarios (e.g., certain exports) and correct miscoding.

• Reconcile service charge collections to distributions; verify compliance with hotel policy and local regulations.

• Prepare monthly reconciliations for municipality/tourism fee accruals vs. reported revenues.

• Maintain maker–checker controls over adjustments, voids, and rebates; compile exception dashboards by outlet/cashier/shift and escalate unusual patterns.

• Perform surprise cash counts and spot checks on open checks, discounts, and void reasons in F&B; verify access rights/roles across PMS/POS.

• Coordinate with Cost Control on F&B revenue vs. recipe/theoretical yields to flag margin anomalies.

• Validate direct billing approvals, routing instructions, and chargebacks; ensure timely transfer of AR folios and completeness of backup (signed bills, LPOs, contracts, banquet event orders).

• OTA/extranet reconciliations: compare production, cancellations, commissions, and payments; resolve mismatches with Reservations/Revenue teams.

• Spa (rented) and other concessionaires: reconcile revenue shares, tenancy statements, and tax treatment against contracts.

• Issue DSR with variance notes; weekly revenue diagnostic (mix, price/volume, discounting, exceptions); month-end revenue flash and accruals.

• Maintain USALI statistical logs (rooms available/sold, complimentary rooms, covers, average checks) for operating metrics and budget/forecast comparisons.

• Prepare and post revenue journals, accruals, deferrals (advance deposits, gift vouchers, breakage), and reclasses; reconcile revenue GLs to sub-systems.

• Provide DCT-aligned schedules for the monthly financials and audit files.