Specialist, Transfer Agency Services - SSO Operation

Job Purpose

• Succession the Transfer Agency Services Manager/AVP in handling and processing the operations & automations.
• Communicating with many entities (Clients/Counter parties/Fund administration) both local and global.
• Responsible for building the required operational infrastructure of diverse Funds products like mutual funds, fixed income funds, hedge funds, structured funds , ETFs., etc., and Clients’ requirements.

Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

• Assist in the preparation of timely and accurate statements and reports to meet clients’ & department requirements, policies and quality standards.

• Performing transactions related to investors: subscriptions, capital calls, redemptions, distributions, & transfer of shares/units
• Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement
• Daily & weekly reconciliations of positions and Transactions. Investigation and resolution of recon breaks
• Review AML/KYC documents for all entity types, i.e., Corporates, foundation/charities, institutional investors, retail investors, HNIs, designated bodies, etc.
• Ensure all clients’ & investors’ KYC records are compliant with regulatory standards.
• Tracking and periodic renewal of KYC documents by ensuring timely communication and collection of information.
• Retain/archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval.
• Review and investigate Alerts generated by the system and resolving it with various discounting factors as per Sanctions/PEP guidelines.
• Hands‑on Fund Setup, Investor Setup, Company Setup, Contacts, and circulation list updates over internal applications
• Handling and processing of Payout transactions (units Dividend, cash dividend, Early Bonus, Coupon payment, etc)
• Client & Investor reporting – ensure all reports are prepared with 100% accuracy and delivered on time.
• Assisting the Account Managers of Fund Services by fulfilling the reporting duties in connection with FATCA and CRS regulations
• Assist with Tax audits and tax returns. Provide reports as per clients’ requirements.
• Coordinate and support Fund Accounting with all NAV processes – calculation & publishing of NAV.
• Checking funds NAVs are updated correctly in the system and if any discrepancy, contact the related parties to resolve.
• Checking the daily report of subscription/redemption figures that will be used in the calculation of the end of day NAV.
• Data Management – Create and maintain Investor Data as per clients’ & regulatory requirement. Ensure 100% accuracy.
• Reviewing and processing of Management / Performance fees and incentive fees
• Prepare and print confirmation letters to be sent to unit holders for subscription, redemption and switching.
• Support all adhoc requests received from clients & assigned by Manager, as per department guidelines and procedures.
• Support all internal/external audit activity by providing support in relation to TA documents/information.
• Communicating/escalating issues to management when applicable. Handling and maintenance of confidential client documentation.
• Ensure that all applications are completed before the cut off time/date.
• Check investor’s account and investor holding before proceeding with the transaction.
• Provide data and prepare weekly/monthly MIS, Capacity plan, KPI, etc.
• Identify & implement process control and provide innovative ideas for process enhancements.
• Comply with organization policies and regulations. Stay informed on industry developments and changes in regulation.
• Ensure all transactions (financial & non-financial) and data…