Relationship Manager - Commercial Liabilities

Job Description:

• Identify, market, and onboard new clients within the Business Banking commercial segment and HNIs, ensuring robust portfolio growth.
• Ensure a seamless onboarding process for new clients, adhering to the bank’s compliance and regulatory guidelines.

• Work closely with other units to identify and maximize cross-sell opportunities, promoting the entire range of business banking and other products.
• Maintain comprehensive knowledge of Rakbanks products and services to effectively meet client needs and drive business growth.

• Meet Financial Targets:
  Achieve or exceed budgeted sales and service targets, contributing to the overall financial performance of the Elite Business Banking division.
• Revenue Generation:
  Focus on generating low-cost transactional money and other revenue streams from the portfolio.

• Ensure all client interactions and transactions comply with the bank’s policies, Central Bank guidelines, and other regulatory requirements.
• Identify, assess, and mitigate risks associated with business banking activities, maintaining a high standard of risk management.

• Gather and translate market feedback into product development, formulating innovative customer offerings to stay competitive.
• Continuously seek ways to improve service delivery and client satisfaction.

• Manage and grow a portfolio of Business Banking, providing personalized banking solutions to meet their unique needs.
• Develop and implement strategies to retain high-value clients, ensuring high levels of client satisfaction and loyalty.

• Handle service requirements of all clients under the team, ensuring client expectations are met through effective coordination with service and back-office teams.
• Resolve SAS and Correspondent Bank queries in a timely manner, adhering to department turnaround times (TAT).

• Bachelor’s Degree or equivalent for Expats and Higher Degree Diploma or equivalent qualifications for Nationals (MBA preferred).
• At least 5 years of experience in Branch Banking, Operations, Relationship Management, or Customer Service, preferably in a similar role
• In-depth understanding of the target market and its requirements, enabling effective acquisition and maintenance of quality, profitable relationships.
• Strong working knowledge of banking products and services, with proven skills in HNWI Relationship Management.