Teller UAEN - Pipeline

Job Description

To provide efficient, accurate, and high-quality teller services to customers while ensuring compliance with the Bank's policies, operational procedures, Shariah principles, and regulatory requirements. The role is responsible for processing cash and non-cash transactions, maintaining cash balancing standards, and delivering excellent customer service in line with Emirates Islamic service standards.

• Customer Service
  • Deliver exceptional customer service and maintain high service quality standards.
  • Process customer transactions efficiently while minimizing customer waiting time.
  • Assist customers with account-related inquiries and basic banking services.
  • Promote self-service and digital banking channels to enhance customer experience.
  • Handle customer requests and elevate service issues where required.
• Cash & Transaction Processing
  • Process cash deposits, withdrawals, transfers, remittances, cheque deposits, manager's cheques, and other teller transactions accurately.
  • Verify customer identity and transaction documentation in accordance with bank policies.
  • Ensure all transactions are conducted within delegated authority limits and operational procedures.
  • Balance cash drawer and reconcile transactions accurately at the end of each day.
  • Maintain cash holdings within prescribed limits and safeguard cash and security items.
• Compliance & Risk Management
  • Adhere to all regulatory requirements including AML, KYC, sanctions screening, and fraud prevention controls.
  • Identify and elevate suspicious transactions and unusual customer activities.
  • Ensure compliance with Emirates Islamic operational policies, audit requirements, and Shariah governance standards.
  • Maintain confidentiality of customer information and banking records at all times.
• Sales Referral & Branch Support
  • Identify customer needs and refer potential opportunities for banking products and services.
  • Support branch sales initiatives through quality referrals.
  • Assist branch operations and contribute to achieving branch service and business objectives.

• Education:
  
  Bachelor's Degree or Diploma in Business Administration, Finance, Banking, or a related field.
• Experience:
  
  0-2 years of experience in banking, customer service, retail operations, or cash handling.
• Fresh UAE National graduates are encouraged to apply.
• Prior teller or branch banking experience will be an added advantage.

• Strong customer service orientation.
• Good communication skills in Arabic and English.
• Basic understanding of banking operations and branch procedures.
• Good numerical and cash-handling skills.
• Strong attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Knowledge of Islamic banking principles is an advantage.

• Customer Focus
• Communication & Interpersonal Skills
• Teamwork & Collaboration
• Accountability
• Attention to Detail
• Integrity & Professionalism
• Problem Solving
• Adaptability & Resilience

At Emirates Islamic, we offer rewarding career opportunities, continuous development, and the chance to be part of a high-performing team dedicated to delivering excellence in Islamic banking. We are committed to fostering an inclusive workplace that supports professional growth and empowers employees to reach their full potential.

• Discuss customers' financial circumstances and offer guidance on bank products and services that meet their needs
• Promote the bank's products and services to potential customers
• Meet financial targets across all products
• Provide quality customer service and achieve customer satisfaction
• Deal with complaints
• Comply with the bank's policies and regulations