Senior Associate Director, Priority Banking Team Leader

Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.

We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.

If you’re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team.

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice.

We also support small business clients with their business banking needs.

In addition to managing an individual portfolio, the role holder is responsible for leading, coaching, mentoring and developing a team of UAE National REHLATY (Relationship Managers in the Making). The role holder is accountable for delivering individual and team business objectives, driving sales performance, customer acquisition, portfolio growth and ensuring adherence to all regulatory, governance, risk and compliance standards in accordance with the Bank’s policies and procedures.

• Strategies for Revenue generation and business development Business objectives and goals Drive the Digital Agenda
• Execute the Bank’s Priority Banking strategy through effective leadership and management of the REHLATY team.
• Translate business objectives into team action plans to achieve agreed business, financial and customer outcomes.
• Drive the Digital Agenda across the REHLATY team through customer engagement and digital adoption.
• Build a sustainable pipeline of future Relationship Managers through structured coaching, mentoring and capability development.
• Drive a high-performance culture focused on sustainable business growth, customer excellence and employee development.

• Lead, manage and develop the REHLATY team to achieve defined targets in terms of customers, volumes and revenue.
• Ensure achievement of all agreed individual and team business objectives including Net Sales Revenue, Assets Under Management (AUM), Net New Money (NNM), CASA, Investments, Insurance, Wealth and all Priority Banking scorecard metrics.
• Drive team productivity to maximise the efficacy of the sales process and customer acquisition.
• Coach and mentor team members through regular sales reviews, field coaching and performance discussions.
• Conduct regular pipeline reviews and implement action plans to maximise business conversion.
• Ensure effective management of customer contact plans, sales activities and portfolio growth across the team.
• Monitor individual and team performance against agreed KPIs and implement timely interventions where required.
• Drive cross-sell opportunities and portfolio penetration across all Priority Banking products and services.
• Ensure timely completion and maintenance of Sales MIS, business reporting and forecasting for the team.
• Promote a culture of sales excellence, accountability and continuous improvement.
• Generate new business to…