Service Director - Securities Services

Service Director
- Securities Services

Service Director
- Securities Services in Abu Dhabi, UAE is a client-focused Banking role responsible for managing high-value custody and securities services relationships through strong service governance, operational coordination, and relationship oversight.

Location:

Abu Dhabi, UAE
Industry: Banking
Function:
Customer Support-Client Care

Experience:

Custody services and securities services experience preferred
Job Type: Full-time

Country: UAE
City:
Abu Dhabi
Industry: Banking
Function:
Customer Support-Client Care
Salary:  Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality:
Any
Job Type: Full-time

• Own the day-to-day operational relationship for an assigned portfolio of securities services and custody clients.
• Build a deep understanding of each client relationship to support tailored service delivery and stronger engagement.
• Work closely with Operations to ensure client requirements, service expectations, and issue resolutions are managed effectively.
• Maintain a structured governance model for client service, including regular reviews, follow-ups, and performance discussions.
• Manage client enquiries efficiently and support automation initiatives that improve response quality and processing speed.
• Strengthen service workflows across the client base by identifying process gaps and recommending practical improvements.
• Maintain strong relationships with client decision makers to support retention, trust, and business growth.
• Support acquisition of new clients by contributing service expertise, product knowledge, and client experience insights.
• Understand custody services, securities services products, market practices, and regulatory requirements across GCC and international markets.
• Position relevant services and solutions to clients in a way that improves their experience and supports revenue expansion.
• Coordinate with internal stakeholders to resolve operational issues and maintain service continuity.
• Monitor client feedback and recurring service themes to identify improvement opportunities.
• Support relationship teams with product, service, and operational input during client discussions.
• Help ensure service delivery remains aligned with FAB standards, market expectations, and client-specific requirements.

• Strong experience in custody services, securities services, client service management, or institutional banking operations.
• Excellent understanding of securities services products, custody processes, market practice, and client service governance.
• Knowledge of Fund Administration would be an advantage.
• Experience managing institutional or corporate client relationships within a regulated Banking environment.
• Good exposure to GCC and international markets, with awareness of related service and operational requirements.
• Ability to work closely with Operations, relationship teams, and client decision makers to deliver high service standards.
• Strong enquiry management, issue resolution, and process improvement skills.
• Commercial mindset with the ability to support client retention, service growth, and new business acquisition.
• Clear communication skills with confidence in handling senior client interactions.
• Detail-oriented approach with strong follow-up discipline and the ability to manage multiple relationships at the same time.

• Securities services client management
• Custody services
• Client service governance
• Institutional client relationship management
• Operational relationship ownership
• Enquiry management
• Service process automation
• Fund Administration knowledge
• GCC market exposure
• International market support
• Client retention
• New client acquisition support
• Operations coordination
• Regulatory awareness
• Market practice knowledge
• Service quality improvement
• Stakeholder management
• Client decision maker engagement

• Take ownership of key securities services client relationships within a major Banking institution in Abu Dhabi, UAE.
• Work across custody services, operational delivery, client governance, market practice, and institutional relationship management.
• Build exposure to GCC and international client service requirements in a high-trust financial services environment.
• Contribute to service excellence, client retention, process efficiency, and revenue growth.
• Join a respected banking platform where client experience, operational discipline, and relationship strength are…