Job Description & How to Apply Below
Job Description
- Follow up on upcoming, due, and overdue customer instalments in line with contractual payment plans.
- Monitor ageing reports and prioritize overdue and high-value accounts.
- Handle escalated customer cases, payment commitments, disputes, and payment arrangement requests.
- Ensure all customer communications, payment commitments, and follow-up actions are accurately recorded in the CRM system.
- Coordinate with Finance on payment confirmations, account allocations, and outstanding balances.
- Work closely with CRM, Sales, and Legal teams to resolve issues affecting collections and elevate persistent defaults when required.
- Prepare regular collection reports and monitor individual and team KPIs.
- Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
- 5+ years of experience in collections, CRM, accounts receivable, or customer service, preferably within real estate.
- Strong communication, negotiation, and customer-handling skills.
- Good knowledge of CRM/ERP systems and Microsoft Excel.
- Arabic is a must.
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