Senior Card Operations Manager

Responsibilities

• Act as the card payment expert for the Customer Service team and resolve escalated support tickets
• Investigate and resolve issues related to card payments, applications, rewards, and usage
• Collaborate with developers, product teams, and external vendors to troubleshoot issues using logs and databases
• Ensure seamless go-to-market execution for new market or product launches
• Align with compliance, risk, finance, and tech teams to ensure optimal market operations
• Drive product improvements and enhancements based on operational insights
• Oversee settlement reconciliation with processors and BIN sponsors
• Manage rewards operations, physical card stock, and dispute management
• Collaborate with AML and Risk teams to ensure regulatory adherence

• 3-5 years of relevant professional experience
• Professional fluency in English
• Knowledge of card management systems and card network rules
• Experience in fintech or insurtech product management is a plus
• Strong stakeholder management skills across different cultural backgrounds
• Ability to work independently and make decisions without detailed guidance
• Knowledge of card issuing operations is a plus

• Proficiency in Mandarin Chinese
• Experience with card issuing operations

• Study Growth Fund for professional development
• Regular internal team-building events and workshops
• Opportunity for global collaboration in a diverse team
• Career advancement and internal mobility opportunities

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions.