Senior Associate - Collections

Our client is a well-established organization operating within the property development and asset management sector. With a diverse portfolio of large-scale projects and a commitment to operational excellence, the business continues to play a significant role in shaping communities across the UAE while maintaining high standards of customer service and financial governance.

• Monitor customer accounts to identify due and overdue payments.
• Follow up with customers through calls, emails, and meetings to ensure timely collection of outstanding amounts.
• Prepare and issue payment reminders, statements of account, and default notices in accordance with approved procedures.
• Maintain accurate records of collection activities, customer communications, and follow-up actions.
• Reconcile customer accounts and assist in resolving payment discrepancies.
• Coordinate with internal teams including Sales, Finance, Customer Service, and Legal on delayed payment and default cases.
• Support discussions with customers regarding payment plans and settlement arrangements in line with company policies and approval limits.
• Escalate unresolved overdue accounts to the Manager, Collections for further action.
• Maintain complete and accurate customer account documentation to support legal recovery processes where required.
• Prepare regular collection reports, ageing reports, and updates on outstanding balances.
• Ensure collection activities are carried out in line with company policies, contractual obligations, and applicable regulations.
• Support improvements to collection processes, reporting, and customer communication practices.
• Monitor payment commitments and follow up to ensure agreed collection timelines are achieved.
• Assist in reducing aged receivables through consistent account monitoring and customer engagement.
• Work with internal stakeholders to resolve issues impacting payment collection and account settlement.

• Bachelor's degree in Finance, Accounting, Business Administration, or a related discipline.
• 7 to 10 years of experience within collections, accounts receivable, credit control, or debt recovery.
• Previous experience within real estate, property development, construction, or a related industry is mandatory
• Strong understanding of collection processes, receivables management, and payment recovery practices.
• Experience managing customer accounts, payment follow-ups, and account reconciliations.
• Strong analytical skills with a high level of attention to detail.
• Experience using ERP and CRM systems.
• Knowledge of contractual payment terms and collection procedures.
• Candidates must be based in UAE