AVP, Fraud Risk Management - PWB & PCBG

Lead and execute fraud risk management across Personal Banking Business Banking and Private Banking as a First Line of Defence 1

LoD The role is responsible for embedding the Group Fraud Risk Framework ensuring fraud risks are identified assessed mitigated monitored and reported while maintaining accountability for fraud controls remediation and fraud loss data

Lead the implementation and embedding of the Fraud Risk Management Framework policies and control standards across Personal Banking Business Banking and Private Banking Own fraud risk identification assessment control design testing monitoring and remediation activities across products channels and customer journeys Monitor fraud risk indicators analyze emerging threats and trends and implement corrective actions to mitigate fraud exposure Partner with Fraud Operations and Risk teams by providing business input on fraud detection rules scenarios models and customer impact assessments Ensure timely reporting recording and analysis of fraud incidents losses recoveries and fraud-related risk events Support fraud investigations by facilitating evidence collection coordinating with stakeholders and driving remediation of identified control gaps Conduct fraud risk assessments for new products services channels campaigns and business transformation initiatives prior to implementation Drive fraud awareness training governance reporting and stakeholder engagement while fostering a proactive fraud risk culture across the business

Bachelor's degree in business, Finance, Law, Risk Management, or a related field. Professional certification such as CFE (Certified Fraud Examiner) preferred. Experience 5+ years of experience in Fraud Risk Management within banking or financial services. Strong understanding of retail, business, and private banking products, channels, and fraud risks. Experience in First Line or Second Line Fraud Risk functions. Strong stakeholder management, influencing, and cross-functional collaboration skills.

Demonstrated expertise in fraud controls, risk assessments, analytics, and remediation. Strong analytical and problem-solving skills with the ability to identify emerging fraud trends and control gaps.