Senior Officer, WB, IB&M, and PCBG Account Services

Support BBG Operations and relevant stakeholders in accordance with bank policies and procedures regulatory requirements and agreed service standards The role is responsible for processing day-to-day BBG Operations transactions while maintaining operational quality efficiency and compliance It also requires sound knowledge of credit risk banking products and market practices as well as contributing suggestions to improve processes and customer service

• Process BBG Operations activities accurately and within the approved turnaround times and service-level agreements
• Ensure all requests are handled promptly efficiently and with full integrity
• Review and validate documents received from Client Services and Onboarding before processing
• Maintain service logs and operational dashboards where applicable
• Communicate effectively with internal and external stakeholders
• Process all activities in accordance with bank policies procedures and legal and regulatory requirements
• Manage high-volume and bulk requests for BBG clients while maintaining accuracy and service quality
• Prioritize critical cases and coordinate with internal teams to ensure timely resolution
• Manage the BBG Help Desk by responding to stakeholder and business-unit queries professionally and promptly
• Provide clear guidance and elevate issues when required
• Update transaction statuses and rejection reasons through email or the relevant workflow system
• Prepare standard operating procedures for new or undocumented processes
• Process the activation of BBG dormant and unclaimed accounts
• Perform additional responsibilities assigned by management to avoid service disruption

• Manage daily workflows without compromising operational risk or service quality
• Identify and elevate compliance legal credit and operational risks
• Recommend and support the implementation of appropriate mitigating actions and controls
• Protect the bank s interests and reputation when communicating with internal and external stakeholders
• Analyse recurring issues and enquiries to identify potential risks
• Escalate identified risks to the appropriate authority and support the development of additional controls
• Stay updated on new regulations issued by the Central Bank of the UAE developments in the UAE legal environment international requirements and corporate credit practices

• Maintain professional and effective communication with colleagues and other departments
• Support team members in delivering service excellence
• Contribute to knowledge sharing job rotation and process awareness within the unit
• Support on-the-job technical and soft-skills training and development
• Ensure assigned duties and responsibilities are completed accurately and on time

• Provide improvement suggestions to the Section Head or Department Head
• Support initiatives that enhance operational quality efficiency and customer service
• Contribute to data migration and systems-integration activities

• Process onboarding and remediation transactions for Corporate and Institutional Banking customers
• Review transactions for AML and legal risks before entering the information into the bank s systems
• Ensure information is accurate and complete before processing
• Comply with approved terms and conditions for the bank s head office representative offices and international branches
• Monitor and control compliance legal and operational risks
• Adhere to bank policies procedures turnaround times and service-level agreements
• Support internal stakeholders and contribute to business continuity and growth

• BBG Relationship Team
• Corporate Finance
• Compliance
• Operations
• Client Services
• Islamic Banking
• Corporate and Investment…