Director, Relationship Manager

The role holder is primarily responsible for driving profitable growth from existing and new clients by proactively engaging the clients, understanding, and meeting their needs with the full range of Private Banking products available.

They manage an assigned portfolio of clients within the Private Bank and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve client value contribution.

• Generates target market prospects through a number of innovative and sustainable channels.
• Converts target market prospects into clients
• Grow customer portfolio size by deepening existing customer relationships
• Retain existing high value clients; grow wallet share with the bank through focused relationship management activities
• Cross-sell SCB products & services to existing clients
• Be the main banker for majority of clients in portfolio
• Achieves risk weighted returns on clients portfolio
• Effectively interacts with network and available internal resources to provide solutions which meet client needs
• Delivers, monitors and reviews solutions to clients based on client investment profile

• Solicit New to bank and New to product leads from other key business areas
• Consultative selling of multiple products to clients based on identified leads
• Turn service recovery into sales opportunities
• Refer highly satisfied clients to generate sales

• Progress against a balanced scorecard target
• Growth in product cross-holding ratio
• Sustained, steady AUM growth
• Number of new clients to the bank
• Growth in revenue per customer
• Customer satisfaction scores
• Deliver profitable growth for the team by controlling costs and mitigating operational losses
• Deliver positive client performance in line with client investment profiles

• Support the continuous improvement of processes to increase operational efficiency and effectiveness
• Support effective management of operational risks across the Business and in compliance with applicable internal policies, external laws and regulations at a global level
• Ensure sales management, suitability and onboarding process are applied appropriately

• RM resourcing, performance management and recognition within the team
• Identify and address top concerns and opportunities for performance within the team

• Understand the risk and control environment within area of responsibilities
• Ensure adequate and appropriate systems and controls are in compliant with Group and Business Policies and Procedures.
• Ensure that risk management matters that are brought to attention are subject to direct remedial action and / or ensure adequate reporting to the relevant risk committees and / or line management
• Resolve client queries without further escalation, where possible
• Analyse financial requirements customer and match with bank product offerings
• Complies with regulations, policies, and guidelines
• Highlights, mitigates, and protects the bank against credit, legal, reputation and other risks
• Minimize errors in transaction execution and service delivery
• Review and respond to AML transaction monitoring queries on transactions highlighted
• Conduct periodic reviews of clients’ accounts
• Attend mandatory complaints and other training
• Raise STR to team leader and compliance for suspicious transactions

• Ensure adherence to the Bank’s policies and procedures, Regulatory policies and processes.
• Ensure…