Operations Officer - Transfer Unit

Job Description:

Transfer Operation Officer main responsibility is to ensure smooth operations of daily routine work to be carried out without any major hurdles and ensure that client [business] served well to carry on the daily operations. All these need to be carried within defined policy and procedures and SLAs / agreed timeline.

This position ensure the Bank is protected at all times with appropriate source documents, legally enforceable charge documentations/Securities and monitored through a follow up system for routine actions.

• Ensure that the role and responsibilities assigned, which can be updated as and when required, are adequately followed / completed well in time with no compromises on defined policy and procedures / controls.
• Maintain high standard of customer service management
• Manage transfer/registration at land department by coordinating with ADIB customer and sales team to process property registration appointments at land department .
• Handle mortgage for government housing program such as ADHA , SZHP
• Ensure following the schedule of appointment confirmed to sales /customers for registration of properties in respective land department.
• Report issues identified in any process, to be followed, to the line manager on time for timely escalation / resolution.
• Responsible for reviewing cases associated from Booking to Mortgage perfection and completing the tasks within in functional framework. Also responsible for pending cases to be accomplished in due course.
• Provide assistance to Manager in formulating/updating and implementing SOPs for the department and enhance SOP to bring more control.
• Visit banks for Buyout payment and collection of the documents.
• Maintaining tracking MIS of Each Case processes at respective Emirates.
• In depth knowledge to handle the of Home Finance End to End process login till Disbursement.
• All Cases Mortgage and Transfer should be process as per the Policy guideline.
• Complete file conversion from Advance to Ijara within agreed TAT

A thorough understanding of Banks Policies and Product Knowledge

A thorough understanding of Islamic Products

Ability to work with minimal supervision