BBG Help Desk and Stakeholder

Role: BBG Operations Officer
- Corporate Banking

Location:

Abu Dhabi, United Arab Emirates
Industry: Banking
Function:
Administrative-Clerical

Experience:

Minimum 3 years of banking experience
Job Type: Full Time
Work Arrangement:
On-site

Position Overview

The role focuses on processing banking transactions, supporting corporate customer onboarding and remediation, reviewing documentation, managing operational requests and ensuring timely service delivery in accordance with approved policies, regulatory requirements and service-level agreements. The successful candidate will coordinate with Relationship Managers, Client Services, Compliance, Credit, Legal and other internal stakeholders to ensure that banking requests are processed accurately, efficiently and within agreed turnaround times.

The position also involves supporting the BBG Help Desk, processing dormant and unclaimed account activations, monitoring operational risks and identifying opportunities to improve banking processes and customer service. Candidates should have at least three years of relevant banking experience, working knowledge of core banking systems and an understanding of banking operations, account services, credit risk and regulatory compliance.

Job Details

Country:
United Arab Emirates
City:
Abu Dhabi
Industry: Banking
Function:
Administrative-Clerical
Salary:
Not disclosed
Gender: No Preference
Candidate Nationality:
Not specified
Job Type: Full Time
Work Arrangement:
On-site

• Process daily BBG Operations transactions accurately and within approved turnaround times.
• Ensure operational activities comply with applicable service-level agreements and internal processing requirements.
• Review transaction requests and verify the completeness of supporting information before processing.
• Handle banking requests promptly while maintaining accuracy, confidentiality and professional integrity.
• Manage high-volume and bulk transaction requests for BBG customers.
• Prioritise urgent and business-critical cases according to operational requirements.
• Coordinate with relevant departments to resolve transaction processing issues.
• Maintain accurate transaction records and processing information within the bank 's systems.
• Update transaction statuses and communicate processing outcomes to relevant stakeholders.
• Record rejection reasons clearly through email or approved workflow systems.
• Support the timely completion of assigned operational activities to maintain service continuity.

• Process onboarding and remediation transactions for Corporate and Institutional Banking customers.
• Review documentation received from Client Services and Onboarding teams.
• Verify the accuracy and completeness of customer information before entering it into banking systems.
• Identify missing documentation, inconsistent information and processing deficiencies.
• Coordinate with relevant stakeholders to resolve outstanding onboarding requirements.
• Review transactions for potential anti-money laundering and legal risks before processing.
• Ensure customer onboarding activities follow applicable banking policies and regulatory requirements.
• Support remediation of existing customer records and documentation deficiencies.
• Maintain accurate customer information and related operational records.
• Escalate unresolved onboarding or remediation issues to the appropriate authority.

• Support account‑related operational requests for BBG customers.
• Process activation requests involving dormant and unclaimed accounts.
• Review relevant documentation and verify processing requirements before account activation.
• Ensure account activation activities follow approved internal procedures.
• Coordinate with Relationship Managers and other departments to resolve account service issues.
• Maintain accurate records of account‑related transactions.
• Communicate outstanding requirements and processing outcomes to relevant stakeholders.
• Escalate exceptions or discrepancies requiring additional review or approval.

• Manage assigned BBG Help Desk activities and respond to operational inquiries.
• Provide timely and professional assistance to internal stakeholders and business units.
• Review inquiries and identify the appropriate processing or resolution requirements.
• Provide clear guidance on banking procedures, documentation and transaction…