BBG Operations Officer - Corporate Banking

BBG Operations Officer
- Corporate Banking Job Snapshot
- Role: BBG Operations Officer

- Location:

Abu Dhabi, United Arab Emirates
- Industry: Banking
- Function:
Administrative-Clerical

- Experience:

Minimum 3 years
- Job Type: Full Time
- Work Arrangement:
On-site

First Abu Dhabi Bank (FAB) is seeking a BBG Operations Officer to support daily banking operations, client onboarding, account services, and transaction processing for Business Banking Group (BBG) customers in Abu Dhabi. The role is responsible for processing BBG operational requests accurately and within agreed service level agreements (SLAs), while maintaining compliance with banking policies, regulatory requirements, and established risk controls.

The successful candidate will review client documentation, process onboarding and remediation transactions, support dormant account activation, and coordinate with internal stakeholders to resolve operational inquiries. The position requires banking operations experience, knowledge of core banking systems, and the ability to manage high-volume requests without compromising accuracy or service quality.

Country:
United Arab Emirates
- City:
Abu Dhabi
- Industry: Banking
- Function:
Administrative-Clerical
- Salary:
Not disclosed
- Gender: No Preference
- Candidate Nationality:
Not specified
- Job Type: Full Time
- Work Arrangement:
On-site

• Process day-to-day BBG Operations transactions in accordance with approved banking procedures and service standards.
• Review and validate documentation received from Client Services and Onboarding teams before processing transactions.
• Ensure customer information and supporting documents are accurate and complete.
• Handle operational requests promptly while maintaining transaction accuracy and integrity.
• Process high-volume and bulk requests for BBG customers within agreed turnaround times.
• Prioritise critical transactions and coordinate with relevant teams to prevent processing delays.
• Update transaction statuses and communicate reasons for rejection through email or designated workflow systems.
• Process requests relating to the activation of dormant and unclaimed BBG accounts.
• Ensure operational activities comply with applicable banking policies, legal requirements, and regulatory standards.
• Perform additional operational duties assigned by management to maintain service continuity.

• Process onboarding and remediation transactions for Corporate and Institutional Banking customers.
• Review client information and documentation for completeness before entering records into banking systems.
• Identify potential anti-money laundering (AML), legal, and compliance concerns during transaction reviews.
• Coordinate with Client Services, Compliance, Legal, and other relevant teams to resolve documentation issues.
• Ensure onboarding and remediation activities follow approved internal procedures.
• Maintain accurate processing records and transaction information.
• Apply relevant terms and conditions for FAB Head Office, representative offices, and international branches.
• Support timely completion of client onboarding and account-related operational requests.

• Manage BBG Help Desk inquiries from internal stakeholders and business units.
• Respond to operational queries promptly and professionally.
• Provide clear guidance on transaction requirements, processing procedures, and outstanding documentation.
• Coordinate with relevant departments to resolve service-related issues.
• Escalate complex or unresolved matters to the appropriate authority.
• Maintain service logs and operational dashboards where applicable.
• Monitor turnaround times and support compliance with established service level agreements.
• Communicate transaction progress and processing outcomes to relevant stakeholders.
• Maintain professional service standards when interacting with internal teams and BBG customers.

• Ensure daily operational activities are performed within established risk and control requirements.
• Identify potential compliance, legal, credit, and operational risks arising from transaction processing.
• Escalate identified risks and control concerns through approved internal channels.
• Support the implementation of appropriate risk mitigation measures.
• Review recurring operational issues and customer inquiries to identify potential control weaknesses.
• Maintain…