Sales & Support Manager - Mortgages UAE National

Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.

We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.

If you’re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team.

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice.

We also support small business clients with their business banking needs.

As a Mortgage Sales Support Manager at our bank, you will be an integral part of the Mortgage team, assisting in the development, implementation, and management of credit card products and services. You will work closely with Head of Sales and Distribution and the Sales team to ensure the success and growth of our mortgage business, while also contributing to strategic initiatives to meet customer needs and drive profitability.

• Business Development
  :
  Meet the business objectives of country Wealth Retail Banking. High level of critical thinking in cross-functional process analysis and problem solving. Develop relationships with external stakeholders, i.e. Developers, Mortgage Brokers, etc. to ensure the development of the Mortgage product.
• Sales Support:
  Attend and manage mortgage sales meeting and monthly pipelines. Serve as point of contact for issues related to mortgage broker empanelment/visits and commission payouts. Work closely with Sales team & relevant stakeholders to solve any pending cases on system. Assign mortgage leads to the Sales Team.
• Post Sales Support:
  Serve clients on all post sales requests and queries related to rates, liability letter, other letters, NOCs, statements, etc.
• Customer Insights:
  Gather and analyze customer feedback, complaints, and usage data to understand customer needs, preferences, and pain points related to mortgages. Use insights to inform product decisions and improvements.

• University Graduate
• Relevant experience in sales and relationship management, merchant alliances
• Demonstrated ability in sales management
• Strong communication and negotiation skills with the ability to influence outcomes
• Networking ability to manage interdepartmental deliverables
• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit
• Good understanding of the business environment in UAE preferably with direct contacts with reputed merchants
• Computer literacy at the user level.
• Adapting to multi-cultural environment.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose…