Data Entry Quality Review Agent

Job Location Abu Dhabi (Work From Office)

Job Type Contract

• Bachelor’s degree or equivalent qualification, preferably in Business, Finance, Banking, or a related field
• Relevant experience in Retail Banking, Auto Finance, banking operations, application processing, data entry, or quality control
• Prior experience in application/document review and resolving processing discrepancies would be preferred
• No specific professional certification required, unless mandated under the Bank’s applicable requirements

• Broad knowledge of Retail Banking products and services, preferably Auto Finance.
• Business communication skills, both written and verbal
• Proficiency in MS Office applications, particularly Excel.
• Strong computer, data-entry and typing skills, with a high level of accuracy and attention to detail.
• Good Knowledge of UAE banking practices, regulations & risks.
• Ability to effectively manage internal stakeholders in a professional and mature manner.
• Relevant experience in Retail Banking, Auto Finance, banking operations, application processing, data entry, or quality control

• Meet the KPIs defined by Management for timely and accurate application processing in the designated systems.
• Review applications to ensure they are complete, accurate, error-free, and compliant with applicable policies and procedures before submission to OPS – Assets Support Operations.
• Ensure all cases are processed in accordance with ADIB product guidelines, policies and procedures, due-diligence requirements, and applicable Do’s and Don’ts.
• Identify application discrepancies or policy deviations and coordinate with frontline sales staff for timely clarification and correction.
• Review rejected applications, ensure all rejection reasons and identified discrepancies are adequately addressed, and re-submit cases to the relevant department.
• Maintain accurate and up-to-date MIS, trackers, and records in line with business and management requirements.
• Support adhoc operational activities and assignments as required by the business.
• Identify process gaps, recurring errors, and opportunities for improvement, and support corrective actions to enhance operational efficiency, FPR, TAT, and customer experience.
• Ensure strict adherence to ADIB policies, procedures, controls, and applicable regulatory requirements.
• Complete all mandatory and role-specific training assigned for continuous development and maintenance of required competencies.