Job specializations:
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Finance & Banking
Job Description & How to Apply Below
- Remittance Operations & Transaction Management
- Oversee the day-to-day processing of inbound and outbound remittance transactions across all active corridors
- Ensure transactions are executed within defined SLAs, with a focus on speed, accuracy, and reliability
- Monitor transaction queues, identify exceptions, and ensure timely resolution of failed or delayed transfers
- Manage the end-to-end remittance lifecycle including initiation, processing, settlement, and reconciliation
- Manage relationships with correspondent banks, exchange houses, payout partners, and aggregators across key remittance corridors
- Monitor corridor performance including success rates, payout TAT, and partner uptime, taking corrective action where needed
- Identify and onboard new payout partners to expand corridor coverage and improve service competitiveness
- Conduct regular partner performance reviews and SLA assessments
- Ensure all remittance operations comply with applicable central bank regulations, FATF guidelines, and cross-border payment rules in each operating corridor
- Coordinate with the compliance team to maintain up-to-date AML, KYC, and sanctions screening processes for remittance transactions
- Support regulatory reporting, audits, and examinations related to remittance operations
- Ensure adherence to foreign exchange regulations and licensing requirements across all corridors
- Oversee daily reconciliation of remittance transactions across all corridors and settlement accounts
- Manage nostro account positions and ensure timely funding to payout partners
- Identify and resolve reconciliation breaks, funding shortfalls, and settlement discrepancies in a timely manner
- Work with the finance team to manage FX exposure and optimize funding strategies
- Monitor remittance transactions for suspicious patterns, fraud indicators, and high-risk behavior
- Work with the fraud and compliance teams to implement controls that minimize exposure to financial crime
- Maintain and regularly review fraud detection rules and transaction limits for remittance flows
- Investigate and resolve fraud-related transaction disputes and escalations
- Define and maintain SOPs for all remittance operational processes including onboarding, processing, exceptions, and escalations
- Drive process automation and digitization initiatives to reduce manual effort, improve turnaround time, and enhance accuracy
- Prepare regular MIS reports, operational dashboards, and performance summaries for senior management
- Lead root cause analysis for operational failures and implement preventive measures
- Lead, mentor, and manage a team of remittance operations executives and analysts
- Set clear performance targets, conduct regular reviews, and build a culture of ownership and continuous improvement
- Coordinate cross-functionally with product, technology, compliance, and finance teams to support business growth
- Strong expertise in cross-border payment operations, remittance processing, and international money transfer frameworks
- Thorough understanding of correspondent banking, nostro account management, and multi-currency settlement
- Solid knowledge of AML, KYC, sanctions screening, and FATF compliance requirements for remittance
- Experience working with remittance platforms, payment hubs, or money transfer systems
- Excellent reconciliation and exception management skills
- Strong analytical and data interpretation skills with experience in MIS and operational reporting
- Effective vendor and partner management with a track record of maintaining high-performing corridor relationships
- Ability to manage operational escalations and crisis situations with composure and decisiveness
- Bachelor’s degree in business administration, Finance, Economics, or a related field
- MBA or postgraduate qualification in Finance or International Business is preferred
- Certifications in payments or compliance (e.g., CAMS, Certified Payments Professional, or equivalent) are an added advantage
- Minimum 6-10 years of experience in remittance operations, cross-border payments, or international money transfers
- At least 2-3 years in a managerial or team leadership role within a remittance or payments operations unit
- Prior experience with a fintech, exchange house, digital remittance platform, or bank's remittance division is strongly preferred
- Hands-on experience with multi-corridor management, nostro reconciliation, and regulatory compliance for cross-border payments is essentials
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