Account Officer - WBG and IBG customer onboarding

Role: Account Opening Officer - WBG and IBG customer onboarding

Location: Dubai - Jazfa

Role

Purpose:

Processing of account opening checking from BBD, WBG including FI, NBFI, Community, Escrow and Iraq / UK related accounts. Maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence. Opening Map, STI, STO, New RIMs & WBG accounts.

Handling all account opening cases received from ADIB Iraq and ADIB UK.

• Processing account opening checking from WBG, IBG and maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence as a backup of the account opening team.
• Maintain the CRM workflow timely for opening accounts for UAE and SRT / CRM for IBG countries.
• Ensure the information input related to the accounts is correct and identification info and other info are as per supporting documents attached with the file.
• Advise business in case of any discrepancy or missing documents etc. and maintain follow-up standards.
• Follow up with the service team by sending frequent emails and reminders.
• Timely submission of documents to CCU via CRM
• AECB checking for cheque book issuance
• End to End account opening in AMBIT/CRM/Mosaic/Phoenix
• MIS/Dashboard updation
• Account Opening and maintenance for IBG, WBG
• Opening Internal accounts such as Map, STI, STS, STO and Vostro accounts.
• Opening New RIMs for IBG & CBG accounts and ensuring documents are complete as per the defined checklist.
• Ensure that KYC/EDD has been obtained for High-Risk countries.
• In cases where Compliance standards are not maintained refer to GCD.
• Ensure that documents are complete and necessary approvals are in place as per ADIB Policy for the functions assigned.
• Ensure that processes are in accordance with operational procedures.
• Handling Account Opening, Maps/ TDs, From ADIB Iraq and ADIB UK.
• Investigate customer and business inquiries and provide solutions to solve reported issues
• Perform reconciliation of accounts, taking corrective action on outstanding
• Items and elevate any long outstanding items.
• Undertake training programs to improve knowledge in order to enhance role performance.
• Maintain proper time standards, good team spirit and service standards.
• Assist in enhancing job knowledge of trainees and new staff recruits.
• Ensure compliance to ADIB policies, procedures, guidelines and standards
• Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.

Needs to have knowledge for basic requirements of banking such as Account Opening.

Interpersonal and relationship skills - must have an ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels.

Written and superior oral communications skills.

Presentation and facilitation skills (applied in both in-person and phone interactions).

Knowledge of basic principles of providing customer service.

Proficient knowledge of general office systems, PC skills, and MS Office Products.