Fraud Monitoring Analyst; Outsource

Abu Dhabi Islamic Bank United Arab Emirates

Role :
Fraud Monitoring Analyst (Outsource) Location :
Abu Dhabi Role

Purpose:

Monitoring and reporting of transactions risk aspects from Issuer/E-Channels point of view. Job involves transaction activity review, fraud detection and liaison with concerned departments/cardholders/Merchants for the same. Daily checking of suspicious / fraud transaction / Alerts based on pre-set parameters or data file. Reporting to Team Leader and Manager Fraud Monitoring on all cases, set-up of cardholders’ dispute and E-Channels customers.

• E-Channel Transactions Monitoring: ADIB Retail Internet Banking Transactions Monitoring.
• ADIB Retail Mobile Banking Transactions Monitoring.
• ADIB WBG/BBD Internet Banking Transactions Monitoring.
• ADIB WBG/BBD Mobile Banking Transactions Monitoring.
• ADIB IVR Transactions Monitoring.
• ADIB Whats App Transactions Monitoring.
• ADIB Wallet Transactions Monitoring.
• Debit & Cover Card Monitoring:
  Compromised Card Transactions Monitoring.
• Social Engineering Transactions Monitoring.
• Base II Transactions Monitoring.
• Hold Transaction Monitoring.
• VVIP Customer Card Authorization Monitoring

• Monitor real time queues 24/7 and identify high risk transactions within the business portfolio using the Fraud Monitoring Tools.
• Attending Incoming/Outgoing customers calls for investigation/Transaction Confirmation.
• Log Confirmed Fraud Cases in GRC as incident with Fraud Details.
• Create card replacement request to customer to customer on system.
• Collect common Fraud cases and do analysis to identify the CPP (Common Point of Purchase)
• Liaison with branches / divisions / Departments / member / Scheme & International financial institution for transaction confirmation and suspected fraud activities.
• Clear all the Cases which alerted in Fraud monitoring Tool.
• Review card scheme alerts & take action by Block/Replace cards.
• Using Multiple systems to provide the Correct information to the customer & proper initial fraud investigation.
• Follow up with customer for (missing documents / temporary block cards/Channel) by calling, sending SMS & email.
• Daily GL Account checking.
• Prepare Write off memo for Fraud cases with Losses for refunding the amount to be approved by TL and Head of fraud.
• Update Unit tracking activities.
• Coordinating with other Card Center Units for card deliveries as per customer’s requirement, arranging bullet service for any urgent delivery of card.
• Review manual transactions report for channels transactions to identify any missed fraud.
• Review all transactions blocked by VRM/FRM & take action if needed.
• Using manual report to monitoring transactions which is not coming in Fraud monitoring tools.
• Extracting and Reviewing Hold Transactions and block Card/Channel/Account if needed.
• update cases details in relevant sheets for tracking purpose.
• Resolve queued transactions within the service level agreements to reduce potential revenue losses.
• Interact with banks and Merchants to validate information and to confirm or cancel authorizations.
• Updating the tracking sheet for database of channels monitored to create MIS.
• Review VRM/FRM transactions & blocked or suspected transactions.
• Contact customers to investigate Fraudulent activities or confirmation
• Communicate and share with stakeholders’ new fraud Trends
• Block all E-channels, mobile banking, Cards, Internet banking etc. to mitigate the risk.
• liaise with call Centre to assist customer filling disputes & replacement
• Respond to emails & queries raise by other teams
• Send stop payments request to bear banks
• Mule A/c Blocking and Control implementation recommendation.