Call Center Clerk

Responsibilities

• Answer calls and respond to emails on timely manner
• Handle patients inquiries both telephonically and by email
• Provide patients with appointments and other services information
• Enter new patients information into system and update existing patients information
• Transfer calls to appropriate resource
• Follow up patients calls emails where necessary
• Good data entry and typing skills and being attentive to detail
• Acquire needed knowledge of all the insurance companies third party administrators and other institutions on direct billing with the Oasis Hospital Maintain clean and orderly desks
• Maintain confidentiality of all hospital information
• Speak in Arabic or English in the working environment when communicating with fellow workers
• Report to work on time as scheduled
• Ensure compliance with Appearance and Dress Code of the department
• Attend meetings and trainings as scheduled
• Perform other related duties incidental to the work described herein

• Providing an excellent verbal and written communication with patients and demonstrate a high level of listening skills
• Demonstrate a high level of problem analysis and problem solving skills
• Being able to receive and make all required number of phone calls per day while maintaining an excellent customer service and using the scripts provided in call center
• Knowledge of phone calls and email etiquette and techniques in order to perform assigned duties in an effective and efficient manner

Diploma/degree holder preferably in administration

Arabic and English fluency required.

At least 2 years of experience in a related field preferably Hospital settings.