Spa Therapist - InterContinental

At Inter Continental Abu Dhabi, we are passionate about creating memorable experiences through genuine hospitality, personalized service, and attention to detail. We are currently looking for a skilled, caring, and service-oriented Spa Therapist to join our Recreation & Wellness team.

As a Spa Therapist, you will play an important role in creating a relaxing and personalized wellness experience for our guests. From understanding individual needs to delivering professional treatments, you will ensure every guest feels comfortable, cared for, and rejuvenated.

• Welcoming guests warmly and creating a calm, comfortable, and professional spa experience.
• Conducting guest consultations to understand individual needs, preferences, and any relevant considerations before treatments.
• Providing a range of professional spa treatments, including massages, body treatments, and other services offered by the spa.
• Explaining treatments and procedures clearly and recommending suitable services based on guest preferences.
• Preparing treatment rooms before each appointment and ensuring they are clean, comfortable, and fully equipped.
• Maintaining high standards of hygiene, sanitation, and presentation across treatment rooms and spa areas.
• Ensuring all equipment, linen, products, and supplies are prepared and handled correctly.
• Providing personalized service while respecting guest privacy, comfort, and confidentiality at all times.
• Maintaining appropriate treatment records and guest preferences in accordance with hotel procedures.
• Ensuring treatments are delivered according to established protocols, service standards, and scheduled timings.
• Recommending appropriate spa treatments, wellness experiences, and retail products based on guest needs without compromising the guest experience.
• Maintaining good knowledge of spa services, products, packages, promotions, and hotel facilities.
• Monitoring spa product and supply levels and informing the appropriate colleague when replenishment is required.
• Responding professionally to guest feedback and communicating any concerns to the appropriate supervisor.
• Coordinating closely with Spa Reception, Recreation, Housekeeping, Engineering, and other departments when required.
• Following all health, safety, hygiene, sanitation, and spa operating procedures.
• Maintaining professional grooming and personal hygiene standards at all times.
• Demonstrating IHG values through warm, respectful, and professional interactions with guests and colleagues.

• Previous experience as a Spa Therapist or Massage Therapist, preferably within a luxury hotel, resort, spa, or wellness environment.
• A recognized qualification or certification in massage therapy, beauty therapy, spa therapy, or a related discipline.
• Practical knowledge of a variety of massage techniques and spa treatments.
• Knowledge of body treatments, wellness therapies, and spa products would be an advantage.
• A warm, caring, and professional approach with a genuine passion for guest wellbeing.
• Excellent communication and interpersonal skills.
• Strong awareness of guest privacy, comfort, and confidentiality.
• High standards of personal hygiene, grooming, and professional presentation.
• Good knowledge of hygiene, sanitation, health, and safety requirements within a spa environment.
• Strong attention to detail and the ability to personalize treatments according to guest needs.
• The ability to manage appointments efficiently while maintaining excellent service standards.
• A positive attitude and the ability to work effectively as part of a diverse team.
• Flexibility to work different shifts, including evenings, weekends, and public holidays.
• Good command of English; additional languages would be an advantage.
• Any professional licence or certification required to perform spa treatments in the UAE would be an advantage.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

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