Salon Manager
Job Description & How to Apply Below
- Ensure the Salon Team delivers Wynn Al Marjan Island s high standards of quality service and guest satisfaction in every aspect of the salon experience
- Lead coach and develop the salon team to deliver consistent personalized luxury service
- Oversee the execution and completion of salon beauty and male grooming treatments and operations in accordance with established policies and procedures
- Implement and monitor quality control mechanisms for salon operations including treatments guest service cleanliness and hygiene staff grooming and presentation product use and health and safety
- Inspect the daily upkeep maintenance and hygiene of the salon environment including the salon suite ladies beauty areas and gentlemen s grooming area
- Ensure the special requests of regular long-staying and VIP guests are anticipated and followed up
- Maintain and act on guest preference profiles to personalize the salon experience
- Conduct salon and spa tours for guests upon request
- Ensure Forbes Travel Guide Five-Star service standards are consistently met
- Implement and monitor merchandising plans for retail products to maximize sales
- Ensure the accuracy of guests accounts and payments against sales records
- Assist the Director in managing monthly revenue payroll budget and expenditure records
- Control expenses and identify opportunities to generate additional revenue
- Maintain appropriate inventory levels of all professional and retail products and raise purchase orders for operational supplies
- Continuously improve health and safety standards
- Undertake additional responsibilities as assigned by the Director of Spa Operations
- Diploma or degree in Cosmetology, Hospitality, or Business Management.
- Minimum five years of salon or spa management experience, preferably in a luxury resort or hotel; pre-opening experience is welcomed.
- Prior experience and training with Forbes Travel Guide standards is essential.
- Strong leadership and team development skills.
- Excellent communication, organizational, and guest service abilities.
- Proficiency in salon booking and point-of-sale (POS) systems.
- Knowledge of salon products, treatments, and equipment.
- Willingness to work a flexible schedule, including evenings, weekends, and public holidays, consistent with a 24-hour resort operation.
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