Clinic Support Assistant

Responsibilities

• Prepare and organize clinical areas (inclusive of waiting areas) for patient presence, consultations and procedures.
• Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments (eg. chaperoning, consumable/room preparation and turnaround).
• When trained and competent, perform basic patient care tasks, such as helping with mobility, bed making and personal hygiene, all at the instruction and supervision of the licensed healthcare professional.
• Attend the call bell in the department or to any other alarm in patient’s room and report to the nurse accordingly.
• When trained and competent, ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy.
• Manage patient records, updating information and ensuring confidentiality and data protection.
• Schedule patient appointments and handle admissions/discharges, inclusive of follow up discharge phone calls.
• Monitor inventory of medical supplies and restock as needed.
• Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.
• Adhere to all safety, health, and infection control procedures.
• Speak up, if something isn’t right.
• Maintain awareness of and comply with, the NMC Policies and Procedures.
• Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required.
• Understand uphold the regulatory and accreditation standards and which of them apply to their daily working practice.
• Support in the escort of patients within and between departments.

• High school diploma or equivalent (some employers may require additional certification or training).