Patient Access

Overview

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting‑edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient‑centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Our operations are built on four key platforms:
Global Patient Care, Integrated Health Solutions, Digital Health Solutions, and AI Life Sciences. Our Global Patient Care platform is a leading healthcare platform operating 480 clinics across 26 countries, serving 15 million patients annually with services spanning Renal Care, Chronic Disease Management, Diagnostics, Women’s and Children’s Health, Specialty Surgery, and Long‑Term Care.

We are seeking a Manager, Patient Access Services to lead and optimize all front end patient access operations. The Manager, Patient Access Services oversees all registration, scheduling, insurance verification, and front‑end revenue cycle operations. This role ensures seamless patient access, accurate demographic and financial data capture, regulatory compliance (DOH/DHA/JCI), and delivery of exceptional patient service standards. The position plays a critical role in driving operational efficiency, revenue integrity, and patient satisfaction.

• Lead and manage daily Patient Access operations (registration, scheduling, eligibility, cash collections)
• Define, monitor, and report on KPIs including registration turnaround time, denials, cash collections, and patient satisfaction
• Ensure accuracy of patient demographic, insurance, and billing data
• Oversee staffing plans and shift coverage to maintain smooth operations
• Drive quality assurance, service excellence initiatives, and continuous process improvement
• Collaborate with IT on system enhancements and workflow optimization
• Ensure compliance with regulatory and accreditation standards
• Act as escalation point for complex patient or operational issues
• Develop, coach, and performance‑manage Patient Access teams

• Bachelor’s degree in Business, Healthcare Administration, Management or related field (Master’s preferred)
• Minimum 5 years of operational leadership experience (Healthcare experience required)
• Experience with budgeting and performance reporting
• Strong understanding of patient access workflows and revenue cycle processes
• Excellent leadership, communication, and analytical skills
• Must speak Arabic and English