Interpreter​/Unit Clerk-Tower B7 - Medical Wing

JOB DESCRIPTION

Responsible for performing a variety of interpretation, translation, and medical escort services to assist non‑English‑speaking Arab patients receiving care.

• Performs interpretation and translation services for non‑English speaking Arab patients.
• Relays instructions and medical information accurately to patients and families, ensuring understanding.
• Assists patients with cross‑cultural orientation to understand medical care systems.
• Provides verbal and written communication between providers, staff, and patients/visitors.
• Articulates and documents information accurately to convey patient questions and concerns, ensuring consistency with risk‑management directives.
• Performs other related duties incidental to the work or as instructed by the manager.
• Participates in on‑call coverage to provide interpretation/translation services during non‑business hours and assigned business hours.
• Provides and maintains required documentation.
• Maintains positive working relationships within the department and across facility departments.
• Collaborates with team members to carry out work smoothly.
• Provides accurate interpretation and translation of information directly to physicians or other providers for patients who cannot speak or understand English, when requested.
• Precisely interprets information given by the provider into equivalent terminology in the patient's native language.
• Assists in translating medical text from English for internal and external customers; may translate patient education information as specifically requested.

Assists with patient follow‑up as necessary, including contacting patients with appointment reminders.

• Evaluates whether the quality standards of nursing documentation are maintained accurately as per organizational policy and standards.
• Ensures that quality standards of nursing documentation are maintained according to organizational policy.
• Facilitates reporting of incidents occurring within the organization by proper coordination and facilitating corrective action taken.
• Maintains strict patient confidentiality in accordance with the organization’s policies and standards.
• Establishes and maintains quality service and positive interaction with all patients, customers, visitors, healthcare providers, and clinical employees.

• Required: 2‑4 years of relevant experience
• Desired: Experience in a large healthcare facility

• Required: Diploma in Business Administration, English Language, or relevant field
• Desired: Bachelor’s degree in Business Administration, English language, or relevant field