Responsible for developing and implementing appropriate quality improvement practices, coordinating the development of appropriate frameworks and processes for the establishment of quality standards and operational procedures and for identifying hazards, assisting in the development of controls and providing support, audits, drills, training and education to ensure the facility is a safe environment for staff, patients and visitors. Also responsible for disseminating knowledge pertaining to quality assurance procedures and best practices, quality audits, and statistical analysis.
Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE that was established in 2007 with the objective of operating all public hospitals and clinics across the Emirate of Abu Dhabi.
SEHA is committed to delivering world-class healthcare services using the most advanced diagnostics and systems across its network of public healthcare centers and hospitals in addition to partnering with global leaders in healthcare, including world renowned organizations such as the Mayo Clinic.
Responsibilities- Coordinating the quality improvement program of the facility
- Assisting the Manager/Director in the development of a comprehensive quality improvement program
- Coordinating the development, implementation, and evaluation of the facility's overall quality improvement program with the other sections
- Coordinating the development and implementation of facility-wide policies and procedures that guide and support the provision of services under the guidance of the Manager/Director
- Planning, prioritizing, organizing and implementing assignments or projects
- Liaising with accreditation bodies for implementation of programs
- Assisting in the development of the Safety Management Program
- Assisting in the development of safety standards and procedures consistent with the mission of the facility, current recognized international best practice and applicable national legislation
- Using the safety standards as a framework to create procedures on safe work practices applicable organization-wide, within specific departments/areas, or for particular risk factors and issues within the workplace
- Monitoring facility departments to ensure compliance with safety standards and procedures
- Performing assessments of safety hazards, unsafe conditions, risks and practices within the workplace; based upon this assessment, recommending a plan for safety that minimizes risk and promotes safety
- Overseeing processes and procedures for collection and analysis of relevant data
- Collecting the performance measurement data
- Suggesting improvements based on the voice of the customer’s collection methods (patients satisfaction surveys, focus groups, mystery shopper programs, etc.) or incident reports, patient complaints, patient care issues, or other issues as requested by the senior management
- Participating in customer feedback meetings and customer committees
- Consulting on satisfaction measurement initiatives, tools, methodology and associated cost estimation
- Developing satisfaction measurement project timelines and coordinating needed internal support
- Supervising the conduct of qualitative methodology including face-to-face interviews, telephone interviews, focus group/roundtable discussions with patients, stakeholders, employees and customers
- Directly supervising outside research suppliers, including interviewing, selection and training
- Evaluating the customer research reports and supporting information providing interpretation of study results and methodologies
- Monitoring the related staff performance and the quality of the studies, to ensure quality, cycle time and budgetary control of entire patients’ satisfaction research process
- Identifying the quality improvement methodology and concepts to be followed, in coordination with management directions
- Coordinating the quality system all over the facility
- Facilitating and providing ongoing support to the quality teams
- Assisting the Manager in arranging the logistics for the team meetings i.e. agenda items, scheduling of meeting, linkages to background research
- Advising the Manager regarding team…
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