Patient Co-ordinator

Position Overview

We are currently seeking a professional and compassionate
Patient Coordinator
to join our healthcare team. The ideal candidate will have a Diploma or Degree, preferably in a healthcare-related field, with approximately 3 years of experience in a similar patient-facing or healthcare coordination role. Fresh graduates with strong potential may also be considered for a Trainee position with appropriate development support.

The Patient Coordinator will serve as a key liaison between patients, therapists, and medical practitioners, ensuring a smooth, supportive, and patient-focused experience within our integrative healthcare environment. The role involves coordinating appointments, welcoming and assisting patients, supporting treatment pathways, maintaining accurate records, and facilitating effective communication across multidisciplinary teams.

• Welcome and assist patients in a professional, warm, and culturally sensitive manner.
• Coordinate patient appointments, schedules, and treatment bookings across different healthcare services.
• Manage waiting patients and ensure a comfortable, organized, and hospitable patient experience.
• Contact patients regarding appointment confirmations, reminders, follow-ups, and relevant service requirements.
• Act as a liaison between patients, therapists, doctors, and other healthcare practitioners.
• Support patient intake, registration, follow-up, and treatment coordination processes.
• Guide patients through treatment pathways across Ayurveda, Homeopathy, Naturopathy, Chiropractic, Unani/Hijama, General Medicine, and Aesthetics services.
• Assist patients in understanding treatment plans, recommended services, and follow-up requirements.
• Coordinate communication between multidisciplinary healthcare teams to ensure continuity of care.
• Maintain accurate, confidential, and up-to-date patient records in accordance with applicable standards.
• Ensure patient interactions and administrative processes are conducted in compliance with DOH requirements and internal policies.
• Respond promptly and professionally to patient inquiries, concerns, and service-related needs.
• Support the Medical Director and clinical team with patient coordination and administrative requirements.
• Contribute to maintaining a calm, organized, welcoming, and patient-centric healthcare environment.

• Diploma or Degree, preferably in Healthcare, Healthcare Administration, Nursing, or a related field.
• Approximately 3 years of experience in a similar patient coordination, healthcare administration, customer service, or clinical support role.
• UAE National
  as the position is reserved for UAE Nationals.
• Fluent in
  Arabic
  with good spoken
  English
  .
• Strong interpersonal and communication skills.
• Excellent customer service and patient-handling abilities.
• Ability to coordinate effectively with doctors, therapists, patients, and multidisciplinary teams.
• Strong organizational skills with the ability to manage appointments, schedules, records, and multiple priorities.
• Good understanding of confidentiality and appropriate handling of patient information.
• Familiarity with healthcare environments, patient pathways, and DOH requirements is an advantage.
• Compassionate, culturally sensitive, detail-oriented, and patient-focused approach.
• Ability to remain calm, professional, and organized in a busy clinical environment.

• Opportunity to work in a reputable and growing
  integrative and holistic healthcare environment
  .
• Exposure to a multidisciplinary team covering Ayurveda, Homeopathy, Naturopathy, Chiropractic, Unani/Hijama, General Medicine, and Aesthetics.
• Supportive and professional working environment focused on patient care and wellness.
• Opportunity to develop expertise in patient coordination and healthcare operations.
• Development and learning opportunities for candidates with strong potential.
• Long-term career growth opportunities within a growing medical wellness center.
• Competitive compensation based on experience, qualifications, and suitability for the role.