VIP Coordinator

Company Overview

Our purpose is to help people live healthier lives by focusing on the biological process of aging through advanced clinical care and research using precision diagnostics, lifestyle medicines, proven therapeutics to improve health span, performance and lengthen lifespan.

We are at the forefront of Healthy Longevity Medicine by combining advanced diagnostics with AI-driven risk prediction, digitally enabled clinical care with the highest quality of trained professionals in lifestyle and longevity medicine. We are at the frontier of how to keep people healthy, on the population level as well as tailored programs for individuals.

Our clinical practice—along with our research and innovation arms—are shaping the future of Healthy Longevity medicine, and we invite you to apply and explore these possibilities with us.

VIP Coordinator

Abu Dhabi, UAE

Full-Time

The VIP Coordinator will act as the primary point of contact for VIP patients, ensuring the smooth and high-quality delivery of all non-clinical services. The role focuses on coordinating the end-to-end VIP experience, including scheduling, logistics, hospitality arrangements, and patient communication.

The coordinator will support the Protocol & VIP Manager in maintaining premium service standards and ensuring that every interaction reflects the organization's values, cultural sensitivity, and commitment to excellence. The ideal candidate will have strong organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced, high-expectation environment.

• Act as the primary non-clinical point of contact for VIP patients.
• Support the delivery of a seamless and personalized VIP experience at every stage of the patient journey.
• Coordinate all non-clinical aspects of patient visits, including scheduling appointments, hospitality arrangements, and follow-up communication.
• Maintain a professional and discreet approach when dealing with high-profile patients.

• Coordinate patient appointments in collaboration with the clinical and administrative teams.
• Arrange logistics such as transportation, accommodations, and special requests.
• Ensure patient itineraries are well-organized and communicated clearly.
• Provide timely reminders and updates to patients regarding their appointments and services.

• Coordinate personalized hospitality arrangements based on patient preferences.
• Ensure VIP waiting areas and facilities are prepared and maintained to a high standard.
• Support the Protocol & VIP Manager in delivering premium service experiences.
• Maintain accurate records of patient preferences to support a personalized experience.

• Demonstrate cultural awareness and professionalism when interacting with VIP patients from diverse backgrounds.
• Support the implementation of VIP service protocols and guidelines.
• Maintain strict confidentiality when handling sensitive patient information.

• Address patient concerns promptly and professionally.
• Escalate complex issues to the Protocol & VIP Manager when required.
• Support the team in resolving service-related issues to maintain patient satisfaction.

• Maintain accurate records of patient interactions, preferences, and service requests.
• Support the preparation of basic reports related to patient experience and service delivery.
• Work closely with clinical, administrative, and operations teams to ensure a coordinated approach to VIP services.

• Ensure all VIP coordination activities follow organizational policies and…