Senior Digital Solution Specialist

Requirements and Solution Scoping

• Engage with RCM, finance, front-office, patient experience, and other hospital teams to understand operational needs and challenges.
• Lead workshops and document requirements, workflows, user stories, and acceptance criteria.
• Review existing processes and identify opportunities for improvement and automation.
• Define solution scope, priorities, dependencies, and expected outcomes.
• Align stakeholders on priorities and maintain a shared understanding of the proposed solution.

• Own assigned requirements and scope from initial discussion through final delivery.
• Collaborate with product, software development, testing, integration, data, and support teams.
• Clarify functional requirements, review proposed workflows, and support delivery decisions.
• Coordinate business reviews, demonstrations, testing, implementation, and go-live readiness.
• Monitor progress, risks, issues, and scope changes, escalating when necessary.
• Support post-go-live stabilization and identify further improvement opportunities.

• Support solutions covering eligibility, prior authorization, coding, billing, claims, denials, resubmission, reconciliation, collections, and revenue integrity.
• Translate payer, coding, regulatory, and operational requirements into clear system requirements.
• Improve RCM workflows through validation, automation, notifications, work allocation, and enhanced visibility.
• Support initiatives that improve claim quality, reduce avoidable denials, and strengthen revenue controls.
• Help define meaningful RCM dashboards and operational reports.

• Contribute to mobile applications, patient portals, CRM, contact-centre, front-office, and patient-engagement solutions.
• Support digital journeys such as appointment booking, registration, check-in, notifications, online payments, and patient-service workflows.
• Contribute to solutions across patient access, laboratory, radiology, pharmacy, and other hospital operations, depending on priorities.
• Collaborate with subject-matter experts where deeper domain expertise is required.

• Develop test scenarios and coordinate functional and user acceptance testing.
• Ensure delivered functionality meets the agreed business requirements and scope.
• Support user communication, training, go-live activities, and early-life support.
• Build positive working relationships across hospital and technology teams.
• Communicate project progress clearly and consistently.
• Share knowledge and support colleagues involved in solution delivery.

• Practical experience with healthcare RCM processes or RCM software products.
• Good understanding of core areas such as authorization, coding, billing, claims, denials, resubmission, reconciliation, or collections.
• Experience engaging with RCM users to understand their needs and translate operational challenges into practical solution requirements.
• Strong experience in key RCM areas with a willingness to learn; expertise across the entire revenue cycle is not required.

• Experience contributing to the delivery or improvement of software or digital solutions.
• Experience gathering requirements and collaborating with business and technology teams.
• Ability to document workflows, business requirements, user stories, and acceptance criteria.
• Experience supporting solutions through development, testing, implementation, or go-live.
• Relevant experience may come from business analysis, product management, implementation, applications, consulting, project delivery, or operational improvement roles.

• Experience working within a hospital, healthcare provider, payer, or healthcare technology environment.
• Understanding of how healthcare users and operational teams interact with software systems.
• UAE healthcare experience is advantageous.
• Candidates with strong healthcare experience from other markets and an interest in learning the UAE healthcare environment may also be considered.

• Experience in one or more healthcare areas beyond RCM, including:
  • Patient access and front-office operations
  • Mobile applications and patient portals
  • CRM and patient engagement
  • Laboratory, radiology, or pharmacy systems
  • Other hospital systems and digital solutions
• Broader healthcare solution experience is preferred but not mandatory.