Guest Relations Officer

Guest Relations Officer

Shangri‑La Group | Abu Dhabi, United Arab Emirates

Find Your Shangri‑La in Shangri‑La.
Our story began in 1971, when the first Shangri‑La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.
As we look ahead to new horizons, we invite you to join the world of Shangri‑La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.
Shangri‑La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one‑kilometre private beach which blends modern Arabic design with exceptional comfort.

As a Guest Relations Officer, you are responsible for ensuring a personalized and exceptional experience for all guests throughout their stay. You will handle special requests, resolve concerns, and build strong guest relationships to enhance satisfaction and loyalty. The role focuses on delivering high service standards, proactive guest engagement, and maintaining smooth communication between guests and within departments.

• Welcome VIP and regular guests, assist with check‑in/check‑out, and ensure a smooth arrival experience.
• Handle guest inquiries, requests, and complaints promptly, ensuring effective solutions and follow‑up.
• Coordinate with various hotel departments to arrange special amenities, room preferences, and guest services.
• Maintain accurate guest profiles and ensure preferences are updated for future stays.
• Monitor guest satisfaction, conduct courtesy calls, and actively promote hotel facilities and services.

• Positive personality with a strong commitment to guest satisfaction and service excellence.
• Strong interpersonal skills and the ability to engage confidently with guests.
• High level of emotional intelligence and guest empathy.
• Attention to detail, especially with guest preferences and follow‑up.
• Calm, composed, and solution‑oriented attitude.
• Knowledge of hotel facilities, services, and local attractions points.
• 2‑3 years’ hotel experience in a similar capacity.
• Diploma in Hospitality Management is required.

• A workplace that values your passion and supports self‑realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.