Assistant Front Office Manager

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, ensuring that work brings purpose to your life, so that during your journey with us you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you  what you love, care for the world, dare to challenge the status quo! #BE LIMITLESS Accor’s commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Employee benefit card offering discounted rates worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities such as Planet 21.

• Review and update the Logbook.
• Be smart, well groomed and maintain a friendly and cheerful disposition at all times.
• Report regularly on happenings to GRM.
• Maintain associate relations.
• Resolve guest complaints.
• Ensure the services are up to the required standard.
• Smooth check‑in / check‑out procedures.
• Check hotel situation, occupancy, functions, groups and VIPs.
• Co‑operation with hotel’s Departments Housekeeping, Engineering, F&B etc.
• Attend training classes as per schedule.
• Show full cooperation and respect within the team and other departments.
• Is aware of the daily activities and has product knowledge of all the hotel facilities.

• Internal:
  Works in harmony with related staff, General Manager (for Info), FO Manager (for guest history, VIPs).
• External:
  Clients of the Hotel.
• Materials:
  All IT related equipment allocated to the position.
• More detailed duties and responsibilities are listed in a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfill the duties the jobholder is given the relevant authority to reach the goals by the Front Office Manager/ General Manager of the Hotel operation.

• Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of guests.
• Keep Mis‑en‑place ready for VIP arrival (Reg. cards, room keys, welcome drink).
• Register and process check in/out for all VIP guests efficiently and professionally.
• Escort VIP guests to their rooms.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests’ departure.
• Handle walk‑in counter reservations at all times and process call‑in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guests complaints/requests and liaise with the department concerned to ensure immediate follow‑up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Ensure that all messages, mails and packages are delivered to the guest room.
• Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
• Have knowledge of the hotel rate codes, packages, segmentation, discounts and how to handle each.
• Maintain continuous contact with hotel guests to ensure that any problem or complaint is handled efficiently & courteously.
• Follow up with the Bell desk regarding shuttle bus.
• Daily courteous calls to VIP rooms, so too with other guests.
• Report any unusual occurrences or request to manager.
• Be aware of the hotel accident prevention policies.
• Ensure the cleanliness and neatness of front office area.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
• Check hotel situation, occupancy, functions, groups, VIPs.
• Re‑announce VIP rooms to Housekeeping and F&B departments.
• Check if all departure details for the day have been taken, as well as for…