Overview
Company Description
Joinus at Accor,wherelife pulseswithpassion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan
45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomea
Heartist®,becausehospitalityis, first and foremost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specific to thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning,tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,
Joinus andbecomea
Heartist®.
Being a Novotel & Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: light, energy, colour, humour,
simplicity, friendly warmth and generosity .
- Updates promptly and correctly all guest data (check in and check out) in the online system of the Novotel & Adagio simultaneously.
- Helps meet the department's quantitative targets through his/her sales efforts
- Helps encourage guest loyalty by developing friendly, personalized relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests' needs and takes them into consideration
- Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team
- Conveys the brand and hotel image through his/her irreproachable attitude
- Follow all relevant Front Office procedures
- Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team
- Ensure that all guest documentations are available and up-to-date
- Assist the FO department in administrative tasks
Whenever requested - Maintain an up to date knowledge of the hotel and local services
- Report for duty punctually wearing the correct uniform and name tag
- Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards
- Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
- Comply with local legislation as required
- Respond to any changes in the department as dictated by the needs of the hotel
- Attend training and meetings as and when required
- Good interpersonal skills, guest oriented and service minded
- Team spirit
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Dynamic
- Fluent in English & Arabic
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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