CID Data Entry Agent

Overview

Being a Novotel & Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset : light, energy, colour, humour, simplicity, friendly warmth and generosity.

• Updates promptly and correctly all guest data (check in and check out) in the online system of the Novotel & Adagio simultaneously.
• Helps meet the department's quantitative targets through his / her sales efforts
• Helps encourage guest loyalty by developing friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team
• Conveys the brand and hotel image through his / her irreproachable attitude
• Follow all relevant Front Office procedures
• Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team
• Ensure that all guest documentations are available and up-to-date
• Assist the FO department in administrative tasks whenever requested
• Maintain an up to date knowledge of the hotel and local services
• Report for duty punctually wearing the correct uniform and name tag
• Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards
• Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
• Comply with local legislation as required
• Respond to any changes in the department as dictated by the needs of the hotel
• Attend training and meetings as and when required

• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Dynamic
• Fluent in English & Arabic

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.